Support Centre Representative

Company description:We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!Job description:THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITYWorking from our Head Office in Hallam, we are looking for a seasoned support center representative to join our collaborative National Support team on a full-time basis. You'll play a pivotal role in modeling our exceptional customer care at dormakaba AU, by acting as the first point of communication for all inbound phone calls and emails.Key responsibilities will include: Acceptance and placements of telephone calls, emails and electronic notifications. Acceptance of all Inbound calls and transfer to relevant departments nationally. Placing Inbound calls into ERP\CRM system. Acquisition of customer complaints. Ensure the implementations of customer complaints. Ensure communication between Service, Sales and Technical Support. Administrative support of the Management Team in reporting on individual work area Monitor/review H&S reporting tool data with report generation/delivery YOUR SKILLS Top notch multitasking skills Ability to resolve questions and queries in a timely manner Excellent phone etiquette and manner Strong verbal and written communication skills Proficient computer skills Team player WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world! Hybrid role with flexible working arrangements. Parking with onsite gym for employees. Access to discounted Health Insurance. VIBE Committee dedicated to staff engagement. Peer to Peer Recognition via our ‘AAA' Nominations and awards To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-enDon't miss out on this opportunity to make a significant contribution to our business and be a part of our growth. dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.