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Form of workCompany description:
We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!
Job description:
THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY
Our Customer Service and Support Centre staff are all about solving problems, driving efficiencies, and delivering best practice Customer Service.
We are looking for someone who will develop strong relationships with our customers, both internal and external, effectively assisting with any enquiries relating to reactive works as well as customer orders, logging cases and transferring calls to the relevant departments.
Working from our Head Office in Hallam, your responsibilities will include:
- Assist callers (or emails) in identifying needs and provide appropriate solutions;
- Outbound phones calls and emails required to verify customer information.
- Build rapport with new and enhance the relationship with existing customers.
- Receive and process orders into SAP, managing back orders and exceptions.
- Update the Company CRM and log Work Orders or transferring calls to relevant departments.
Previous experience working in a Call Centre, Support Centre or Contact Centre environment is advantageous but not essential.
YOUR SKILLS
Through your customer first attitude, you will contribute to the development of customer relationships through proactive customer communication related to order management.
- A self-starter with a ‘can-do' attitude - True Customer Service champion
- An outgoing, bright and vibrant personality where you are comfortable engaging with our customers both internal and external.
- Exceptional professional interpersonal and written communication skills Confident multi-tasker and have a committed approach to customer satisfaction.
- High level of professional integrity
SAP experience with a high level of data entry accuracy, will be looked upon favourably.
WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE
Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world!
- Hybrid role once training is complete.
- Full training provided.
- Parking with onsite gym for employees.
- Access to discounted Health Insurance.
- VIBE Committee dedicated to staff engagement.
- Peer to Peer Recognition via our ‘AAA' Nominations and awards.
To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en
If you get a sense of achievement from solving problems and making customers happy, we want to hear from you!
dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
