Support Coordinator / Psychosocial Recovery Coach Ndis

Redeema is a trusted and registered NDIS Provider delivering high quality services to meet the evolving needs of our participants and the community. We are seeking an experienced Support Coordinator/Psychosocial Recovery Coach located in the Barwon Area to work part-time (3 days per week) in a flexible hybrid model.  Join our dynamic team that consists of caring professionals who prioritise respect, empathy, and individualised attention to ensure the well-being and independence of our participants.

About The Role

 As a Support Coordinator / Psychosocial Recovery Coach, you will have the incredible opportunity to work alongside experienced staff, providing seamless support coordination to Redeema participants. We value our employees and will be with you every step of the way, ensuring you become a highly valued member of our team and shine on your own right !

As the first point of contact for participant you will:

• play a vital role in creating positive experiences
• your exceptional communication skills, both oral and written, will allow you to effortlessly receive and respond to phone calls, emails and in person communication, ensuring every interaction is professional and helpful. 
• conduct assessments and develop individualised support plans in collaboration with participants
• assist participants in understanding and accessing the NDIS, including preparing and submitting relevant documentation
• coordinate and facilitate the delivery of support services in accordance with participants' needs and preferences while effectively managing their NDIS funding
• liaise with service providers and stakeholders to ensure seamless service delivery
• advocate for participants' rights and preferences, ensuring their needs are met and their goals are achieved
• monitor and review the progress and effectiveness of support plans, making adjustments as required
• provide information, advice, and guidance to participants and their families regarding available support options and resources
• maintain accurate and up-to-date records, ensuring compliance with relevant regulations and standards

We understand the importance of work-life balance and believe that a supportive and professional team environment is essential. At Redeema:

• you'll be part of a close-knit team that engages in regular team building activities and enjoys staff dinners, movie nights and a serious game of darts ! 
• monthly professional supervision and debriefs 
• we value your well-being and offer competitive remuneration with benefits such as Portable Long Service Leave, Annual Leave, Sick Leave, Carers Leave, etc.

To be considered for this exciting role, you should have:

• significant experience working with Hospital DLOs, Allied Health Practitioners and Rehabilitation wards for participants transitioning from Barwon and Great Geelong Hospitals  
• have an established network of providers in the Barwon Area 
• well established planning principles and focus on health practice and methodology for complex and high intensity participants  
• minimum 3 years experience as a Support Coordinator
• have a positive customer focus 
• dedication to teamwork
• ability to work in a professional manner
• strong computer literacy skills, including proficiency in Microsoft Office Suite
• a thorough understanding of NDIS, statutory and legislative obligations 

1. Effective time management 
2. Professional & Positive Work Ethic 
3. Team skills 
4. Ability to initiate and maintain contacts with a broad range of people and community organisations to ensure clients' access to services, appropriate communication with fellow workers, families and other people involved with the service and in the life of the and their carer/s 
5. Excellent relationship building skills and the ability to solve complex problems and communicate appropriately with various diverse linguistic/cultural community members 
6. Excellent communication skills, both written and verbal and the ability to communicate in a positive and collaborative way 
7. Demonstrated ability to manage financial resources in a complex environment 
8. Excellent initiative and self-directed work practices as well as highly developed organisational skills

Desirable Skills

1. Degree in  Social Work , Nursing, Human Services or a field related to the business administration.
2. A minimum of 3 years experience as a Support Coordinator or Recovery Coach.
3. Understanding of issues facing the NDIS and disability sector.
4. Experience in working with the disadvantaged and people with disabilities

Joining our team requires you to have:

• Current Working with Children Check and NDIS Worker Screening Clearance.  
• NDIS Worker Orientation Module 'Quality, Safety & You.

At Redeema, we offer not just a job, but a fulfilling career. We provide career pathways and opportunities for your development, ensuring that you grow both personally and professionally with us.

To apply, submit your resume to *******@redeema.com.au or by clicking Apply. For a private discussion, please call Snezana Veljanovski on 1300 000 436. 

Applications close 15/03/2024.

Note: Only shortlisted candidates will be contacted.