Support Coordinator

Support Coordinator

This role is offered on a full-time basis.

PLUS, Superannuation contribution of 11%

PLUS, Salary Package benefits of up to $18,550 – See benefits outlined below. 

Our Values

Compassion, People Focused, Inclusion, Integrity, Respect, Teamwork

About Us

At Black Swan Health, we pride ourselves on our evidence-based, practical approach to supporting the health of everyone in WA. It is our mission to enrich all members of the community through our portfolio of primary health and mental health services, disability services and wellness programs, psychosocial supports, and street doctor services.

We are a multi award winning independent not-for-profit, governed by a highly experienced Board of Directors. At Black Swan Health we offer a broad range of services, which demands a highly skilled, diverse workforce. All our teams are made up of experts in their field, passionate about delivering the very best evidence-based support to our clients.

The Role

The Support Coordinator is the key representative of Black Swan Health providing specified individual services per approved and funded NDIS plans; coordinating a range of supports that address the needs of clients; supporting individuals in accessing NDIS funding packages and principally providing a range of psychosocial supports.

You will be responsible for supporting consumers through NDIS eligibility processes, planning for and development of individualised funding packages and importantly, provision of services and supports identified in individualised funding packages.

You will apply a person-centered approach to service delivery that aligns with the implementation of the NDIS Quality and Safeguarding Framework.

Responsibilities and duties include but are not limited to

• Provide Support Coordination and other supports to clients with a NDIS Individualised Funding Package. 
• Provide Support Coordination and other supports to clients engaged in Black Swan Health psychosocial support programs.
• Provide education, information and support for clients to assess eligibility for NDIS and have a NDIS individualised funding package developed.
• Develop productive and meaningful relationships with clients, their families and carers and or other supports.
• Develop, monitor and review NDIS Individualised Funding Plans and psychosocial support action plans for clients and maintain regular contact with the client in order to provide person-centred care.
• Maintain a robust understanding of the NDIS and impact to clients; and continually improve processes for supporting clients through NDIS processes.
• Undertake triage and allocation of clients as required.
• Timely submission of case notes, records and client information to enable responsive service management activity including NDIS invoicing and reporting

Essential

• Demonstrated experience, working with people who live with a disability and/or with severe and persistent mental illness. 
• A demonstrated person-centred approach.
• Strong case and stakeholder management skills.
• Ability to work autonomously but as part of a multi-disciplinary team across diverse locations.
• Highly developed interpersonal communication skills including; relationship building, negotiation and conflict resolution skills.

Desirable

• Certificate IV in relevant sector of support; e.g. Mental Health, Community Services, Disability Services 
• Knowledge of the National Disability Insurance Scheme.
• Experience in working in an outreach role.
• Experience in working with Aboriginal and Torres Strait Islander people and people from Culturally and Linguistically Diverse backgrounds.
• Experience using Microsoft Office and electronic Client Information Management Systems.
• Current WA driver’s license

Please be advised that an offer of employment will be subject to verification of your right to work in Australia and the provision of applicable qualifications, registrations, licences, National Police Clearance, Working with Children Check.

Why join us?

Together, we see the impact of our work on over 14,000 lives every year. When you join our team, you’ll enjoy a range of great benefits, including access to salary packaging of up to $15,900 per year with an additional $2,650 for meals and entertainment. Our teams are offered regular training and professional development opportunities, and everyone has confidential access to our Employee Assistance Program. We work hard to ensure that all new team members feel welcome and supported, with a comprehensive onboarding program.

We are an inclusive workplace that is committed to embracing diversity. Our teams are made up of people from all walks of life, and we welcome everyone irrespective of ethnicity, faith, sexual orientation, gender identity or lifestyle choice. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disabilities.

Next steps 

To apply for the role, you must submit a cover letter along with your résumé via SEEK 

Should you wish to discuss this opportunity in more detail, please contact Disability Services Manager, Lee Hughes on 0482 162 ***.

Due to the high number of applications, only shortlisted applicants will be contacted.

Please note we do not accept applications from recruitment agencies.

Black Swan Health Limited is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.

We welcome all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation, and gender identity. 

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, from culturally diverse backgrounds and people with disabilities.