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Form of workAbout us
We were named #2 by Great Place to Work in Australia 2023!
We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success-focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.
We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home.
The Opportunity
The Support Engineer is an important member of the IT Infrastructure and Service Desk Team providing first class support to internal users and supporting most corporate systems. The team is responsible for supporting around 600 internal users. Being a hosting led company, we have the privilege of working with modern technologies and play an important role as the typical customer base, in providing feedback to product managers on current offerings and upcoming ones.
You are a passionate individual that cares about people, enjoys the daily interaction with users and will own technical issues until resolution, while providing timely updates to the users. You will go above and beyond and work to delight customers at every opportunity.
What you'll be doing:
Collaborating with an engaging and passionate team
Providing support, both customer facing and over the phone
Onboarding and offboarding new users
Updating and managing video conferencing units
Facilitating Level 1 and Level 2 incidents
Learning in a dynamic, fast paced environment
Driving outcomes
Your ideal skills & experience:
Have previous exposure working in a variety of PC fields including Microsoft Office Suite, Microsoft Exchange, Windows 7/8 11/10, TCP/IP
Have experience on Microsoft 365 stack including but not limiting to Micorosoft Entra, Intune & Exchange
Bring experience in supporting LAN’s, PC operating systems and desktop software.
Display some experience in PC Hardware configuration utilizing imaging software.
(Desirable) Experience with the Microsoft Power Platform to make business automation improvements.
Why Us?
• Join the #2 Great Place to Work in Australia 2023!
• You’d be joining a company that has the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
• You’ll get to make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
• We Invest in you: Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group.
If this excites you, let's chat. Apply now, we'd love to hear from you!
