Support Engineer - Mining Robotics

Unique Challenging Role in a Dynamic Exciting Company

UFR is a growing business, and with our fleet expanding, we need to enhance our capability to support our robotic products. 

We are looking for a Robotics Engineer (Support) to join us and become an integral part of our Operations team. We need you to become an expert in our robotic systems, so that when our customers need assistance, we can provide the answers they need.

The role involves a combination of interfacing with customers (via phone or helpdesk), investigating and problem solving technical issues, contributing to product improvements via software development, and improving our support systems and processes. 

The role is based at our Eagle Farm office, with some infrequent travel to customer sites across Australia or North/South America. 

If you are a problem solver with a continuous improvement mindset, and are up for a challenge, then come join our team. 

Your Key Result Areas Will Be:

• Provide effective support by responding to and resolving customer support cases and service requests.
• Ensure customer success by undertaking operational reviews using data analytics approaches and suggesting areas for improvement.
• Contributing to product improvements via software development.
• Contribute to improving the systems and processes used to deliver product support.

UFR is an Exciting Place to Work

Universal Field Robots (UFR) builds capable, robust outdoor robotics often to solve specific industry challenges using our built-in autonomous abilities. 

We concentrate on solving the challenge by utilising our proven platforms in combination with existing commercial equipment. This allows us to be an industry leader in agility, delivering solutions in shorter timeframes and at more economical price points.  

The UFR team is comprised of young mechanical, mechatronics, robotics engineers and software developers, who are driven to improve the safety, efficiency and sustainability of outdoor work using autonomous field robots. 

 Choose to work with us and benefits for you include:

• Working with leading technologies.
• Exposure to innovative robotics projects.
• Career progression opportunities in a growing organisation.
• Opportunities to work across multiple projects and products.
• Work with an enthusiastic and driven team of young engineers.
• Respectful and inclusive workplace of equal opportunity.
• Encouragement and opportunity to grow your skills and experience.

What you’ll need:

• Degree in Mechatronics, Software Engineering, Information Technology or similar. 
• The ability to work on site in Eagle Farm, with the potential for occasional site travel within Australia or North/South America.
• Ideally 2 - 5 years of experience in a robotics, mechatronics or software development role. However, recent university graduates will also be considered.
• Demonstrated relevant technical skills, including:
  • Intermediate Python and/or C++
  • Intermediate Linux (Ubuntu) skills
  • Experience with Docker containers and Ansible
  • Experience with DevOps practices

Highly regarded:

• Experience in the mining industry. 
• Knowledge of IT networking and security practices.
• Experience with data analytics and/or data infrastructure.
• Hands-on capability for basic electrical assembly (soldering, Deutsch plug system, harness assembly).
• Experience with diagnostics/fault finding of mechatronic systems.

What you'll bring:

• A demonstrated ability and desire to undertake a role that involves a moderate amount of engaging with end-users.
• Strong communication skills, both written and verbal. 
• Strong attention to detail and problem solving ability.
• A continuous improvement mindset.
• An interest in robotic systems applied to a mining environment.