Support Officer

Ambulance Tasmania is seeking suitably qualified applicants for the role of Workforce Support Officer to provide quality 7- day rostering services and business support to the operational business units within Ambulance Tasmania.

Establish and maintain collaborative working relationships with managers and other senior staff to ensure the provision of high quality, effective services relating to rosters, reporting, recruitment and establishment maintenance.

The Role

• Contribute to the preparation and maintenance of rosters for the operational business units, including entering leave data and staff absences.
• Assist in ensuring roster projections are in line with Ambulance Tasmania Award rostering provisions.
• Provide assistance to the operational business units by supporting tasks such as rostering, updating establishments, and assisting with recruitment as required.
• Maintain communication and collaboration with managers and supervisors to ensure that operational business needs and issues are communicated proactively and in a timely manner.
• Manage incoming phone calls, accurately record absences of the front-line staff, and update Daily Alterations accordingly.
• Develop and maintain relationships with stakeholders, including Ambulance Tasmania, Department of Health, and other external stakeholders.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of Appointment

Multiple permanent full time, shift worker positions working 76 hours per fortnight, commencing as soon as possible.

• notwithstanding hours may be negotiated with the successful applicant
• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Salary$71,661- $77,455 per annum. Our Employer 11% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

EligibilityApplicants should note the following criteria are desirable:

• Proven experience in preparing, maintaining, and managing rosters.
• Current Driver’s Licence

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

• Conviction checks in the following areas:
• crimes of violence
• sex related offences
• serious drug offences
• crimes involving dishonesty
• Identification check
• Disciplinary action in previous employment check.

How To ApplyApply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.

You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.

Please Note

• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated DocumentsWe encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.

Statement of Duties

• Generic Workforce Support Officer Band 3 (April 2024) CSU.docx
• Generic Workforce Support Officer Band 3 (April 2024) CSU.pdf

Applicant Guide

• Department of Health - Applicant Guide June 22.pdf
• Department of Health - Applicant Guide June 22.docx

For More InformationVanessa Seabourne

Project Manager

0448 394 ***

***************@ambulance.tas.gov.au

Important Information

The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details

The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.