Support Officer - Student Engagement and Customer Service

TAFE SA
Job reference: 600918
Location: 5010 - REGENCY PARK
Job status: Short Term Contract
Eligibility: Open to Everyone

• Student experience Support Officer in the Student Engagement and Customer Service workgroup
• ASO2 salary range $57,842 - $62,221 + Super (pro rata)
• Part-time (20 hours per week) backfill contract to November 2025
• Customer Service Contact Centre/Call Centre, TAFE SA Regency Campus

About TAFE SA
Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.About the role
The Support Officer is responsible for the provision of a wide range of administrative duties, which support the delivery of high-quality education programs. In performing these duties, the Support Officer may, on a day to day basis, support the work of TAFE SA teams and will liaise with a diverse range of key stakeholders. In all cases the Support Officer is expected to work as part of a larger Administrative Services team to ensure a high standard of Customer Service is provided to internal and external customers at all times. This includes travelling to other campus locations as required i.e. Gilles Plains, Salisbury, Regency and Elizabeth, to fulfil operational needs and meet business unit objectives.To be successful you will need:

• Relevant experience in providing high quality student/customer centric service in a front-line environment.
• Relevant experience in resolving customer queries and escalating where necessary, creating solutions and achieving outcomes for the customer in line with business processes.
• Ability to successfully adapt and positively contribute to improvement in an environment of continuous change.
• Ability to prioritise and manage fluctuating workloads, in a high-volume, deadline-driven Customer Service environment to achieve team objectives.
• Experience in the use of multiple systems, such as databases, email, Office 365; Excel and Word, with the ability to undertake efficient and accurate data entry while maintaining data quality standards.

Please refer to the Role Description for all selection criteria.Special Conditions
The successful applicant is required to demonstrate having a valid Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).

• Some out of hours work may be required, and a flexible approach to out of hours is essential including weekends.
• The incumbent may be required to work in different teams as workload demand changes.
• Operational and working hours may be adjusted according to business needs.
• The incumbent may need to travel to an alternative location, when required.
• Eligible to work in Australia

Please refer to the Role Description for all Special Conditions.Application Instructions
All applications must be submitted online.
For further information on how to apply for this position, please refer to the attached and Role Descriptor . Your application must address the key selection criteria in the Role Description.Inclusion and Flexibility Statement
At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people and people living with disability.TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.Enquiries
John O’Neill
Ph: 08 8348 3951
E:
Applications close: 20/06/2024 11:45 PMAttachments:
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-Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.