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Together, we create thriving environments, communities and economies.
- Customer focused, Service Centre opportunity
- Temporary full-time Opportunity (up to 31 Dec 2024)
- Office location – Orange, NSW
- Clerk Grade 3/4 - salary ranges from $79,032 - $86,539 + super
- This recruitment action is to create a pool of candidates for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our Service Centre teams are currently seeking to appoint a Support Officer to become a part of our dynamic team. We are looking for individuals who are dedicated to delivering exceptional customer service and providing positive customer outcomes. With a fast-paced environment and a commitment to teamwork, we're seeking a Support Officer to contribute to our success and growth.
As a Support Officer in our shared services team, you'll play a crucial role in ensuring our customers receive prompt and effective assistance. This position will see you working in a dynamic call centre environment, where every day brings new challenges and opportunities to excel. We're looking for individuals who are team players, thrive under pressure, and are eager to tackle any challenge head-on.
As part of this role, you will be responsible for the triage, prioritisation and management of logged service requests and workflows to agreed service standards, ensuring escalation requests are assessed and actioned where required.
To be considered for this role you will need to be willing and able to adhere to a call centre rotating roster, understanding that you will be required to wear a headset and be available to answer and respond to phone calls and emails during the rostered hours.
About You
This is a fantastic opportunity for a candidate who is adaptable to change and embraces opportunities for growth and excel in situations that require quick thinking and flexibility.
You will display a commitment to confidentiality and attention to detail, ensuring that sensitive information is handled within our policy and guidelines.
Bringing your excellent customer service and communication skills, you can effortlessly connect with customers through phone and email, responding to enquiries in an accurate, timely and efficient manner. You are comfortable working with multiple systems simultaneously and bring a willingness to learn new systems and be challenged.
Previous payroll or finance knowledge is a bonus, along with displaying confidence to identify opportunities to improve processes, procedures, and the knowledge base to enhance the standard of service provided to customers.
For more information read the full Role Description: Support Officer
Why join our team?
- Fantastic Team Culture - Be a part of collegiate and hard-working teams who approach their busy day-to-day work with good humour and a sense of fun
- Genuine long-term career opportunities - The department offers great internal training and career development opportunities to promote success
- Flexible Working – Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self
- Diverse Range of Complex, Rewarding and Engaging work
- Focus on Wellbeing and Work/Life Balance – Flex leave can be accrued in addition to the 20 annual leave days; access to a Fitness Passport (https://www.fitnesspassport.com.au/ ); DPHI Work Mates peer support program and much more
About Us
The Department of Planning, Housing and Infrastructure (DPHI) are building the future of NSW through delivering diverse planning, housing solutions and infrastructure across the state. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department.
In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DPHI supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close Tuesday, 16th April 2024 at 11:55PM.
Should you require further information about the role please contact Bec Hurst; Team Leader Service Centre Payroll via *********@dpie.nsw.gov.au.
This recruitment action is to create a pool of candidates for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Looking for more information or assistance in applying?
Our Diversity team can assist to:
- provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks
We encourage people with disability to apply. If you have disability and require more information on adjustments and assistance to apply, contact the Diversity team on *********@DPIE.nsw.gov.au (please include reference number).
If you are an Aboriginal or Torres Strait Islander check out Our Mob on Country to see the work we do and get assistance in applying.
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