AddressSummary:
We are seeking a highly motivated and experienced Support Team Leader to oversee and manage our Support Team. The successful candidate will be responsible for ensuring that our customers receive the highest level of support and service possible. The Support Team Leader will be responsible for managing a team of support agents, ensuring that they are meeting their targets and providing excellent customer service.
Responsibilities:
- Manage and lead a team of support agents, ensuring that they are meeting their targets and providing excellent customer service
- Develop and implement support processes and procedures to ensure that our customers receive the highest level of support possible
- Monitor and analyze support metrics to identify areas for improvement and implement changes as necessary
- Provide training and coaching to support agents to ensure that they have the necessary skills and knowledge to provide excellent customer service
- Act as a point of escalation for complex support issues, working with other teams to resolve issues in a timely manner
- Collaborate with other teams to ensure that customer feedback is incorporated into product development and improvement initiatives
- Develop and maintain relationships with key customers to ensure that their needs are being met and that they are satisfied with our products and services
Qualifications:
- Bachelor's degree in a relevant field
- 5+ years of experience in a customer support role, with at least 2 years in a leadership role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Experience with support tools and systems, such as Zendesk or Salesforce
