AddressPartner Support Team Leader (Broker Support)
Now more than ever, more Australians are travelling and seeking reliable Travel Insurance. PassportCard is the world’s first and only Travel Insurance solution with instant pay outs for the most common claims.
There is no better time to join an award-winning Travel Insurance provider offering such a unique value proposition unseen in the Australian market.
That’s what makes Passport Card different!
Join a team of professionals who are committed to revolutionising the Travel insurance sector.
- New North Sydney office with amazing views
- Incredible company culture
- Competitive salary + STI up to 10% of Base Salary + Super
- Employee Experience Program
- Company Kitchen Pantry
- Paid day off on your birthday!
PassportCard
Who we are
PassportCard is the world’s first & only Travel Insurance solution with instant pay outs for the most common claims.
That’s what makes Passport Card different.
PassportCard Australia offers a rare opportunity for our employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian Travel Insurance market.
We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian Travel Insurance industry.
About the role
Overview: As the Partner Support Team Leader, you will lead the Partner Support Team (PST) to enhance sales and ensure a seamless experience for our business partners and brokers. Your leadership will be pivotal in driving the team towards meeting PassportCard’s service goals and fostering a dynamic and supportive work environment.
Key responsibilities:
- Lead the PST in delivering exceptional support, complementing our Business Development Managers (BDMs) to drive business growth.
- Oversee daily operations, ensuring all transactions and administrative duties comply with PassportCard protocols and legal standards.
- Collaborate with internal stakeholders to optimize partner satisfaction.
- Serve as the primary contact for complex issues and disputes.
- Mentor and develop team members, encouraging professional growth within PassportCard.
- Engage in leadership development programs and set a standard of excellence for the team.
- Monitor and achieve internal Service Level Agreements and Key Performance Indicators
- Maintain a cohesive relationship with BDMs and colleagues across the group.
- Conduct regular performance reviews, acknowledge achievements, and provide constructive coaching.
- Manage PST schedules, ensuring adherence and addressing team attendance and retention.
What we’re looking for
- Proven leadership experience in a Contact Centre Sales/Service setting.
- A results-oriented mindset with a history of surpassing goals.
- Familiarity with insurance products, particularly within the Australian Travel insurance sector.
- Valued experience in insurance broking and claims management.
- Proficiency in Contact Centre Management Systems or equivalent database software.
- Exceptional coaching abilities and a talent for motivating staff.
- A strong commitment to customer service, sales, and stakeholder engagement.
- Outstanding communication, time management, and multitasking skills.
- Comprehensive knowledge of insurance industry regulations.
- Solid decision-making, problem-solving, and conflict resolution capabilities.
- Professional and empathetic approach to challenging situations.
Your qualifications
- A degree is advantageous but not mandatory.
PassportCard Culture
PassportCard Australia offers a rare opportunity for its employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian Travel Insurance market.
This translates into an agile, flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make an impact, shape the organisation and make a difference in a community environment.
Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in people’s lives through our presence. We are there when customers need us most. We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian Travel Insurance Industry.
Our employee-centric approach means we understand that when the needs of the employees are met, they, in return, ensure that the needs of the customers and insurance intermediaries are met.
We recognise that every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow.
If this opportunity excites you as much as it does us, we'd love to hear from you!
