Support Worker

ABOUT THE ORGANISATION

Fresh Start is a not-for-profit organisation concentrating on detoxing, developing a drug-free lifestyle and providing rehabilitation services. Their unique and comprehensive drug and alcohol treatment approach has helped over 14,000 people and their families out of the vicious cycle of addiction. 

ABOUT THE ROLE

They are rapidly growing and are now seeking a Support Worker to join their York Street Lodge team. Fresh Start is looking for someone passionate, committed, and dynamic with the ability to support clients within an evidence-based framework. This role will primarily be managing the lodging house and Fresh Start’s metropolitan residential accommodation daily and communicating, liaising and collaborating with colleagues across Fresh Start and other agencies to achieve the best outcomes for clients.

As an effective and enthusiastic Support Worker, you will report to the Housing Facility Manager and provide day-to-day accommodation and care for Fresh Start’s clients.

The key responsibilities are: 

• Provide direct support to clients, including personal care and emotional support
• Collaborate and empower clients to make sound decisions and informed choices 
• Monitor clients’ physical and emotional well-being, recording any concerns and reporting those concerns to the relevant clinician.
• Assist in the day-to-day management of the facility and enforce the house rules as instructed 
• Support and provide a safe and healthy working environment that complies with OSH requirements
• Provide domestic duties such as meal preparation and cleaning when required
• Maintain up-to-date client records and carry out other administrative duties as required
• Store client’s medications securely, and only release medicines by the doctor’s instructions
• Transport clients to appointments as required. 
• Maintain close liaison and take direction from the line manager, Fresh Start doctors, nurses, and other clinicians
• Develop an effective and collaborative relationship with the staff, managers and external agencies, as appropriate
• Maintain and willingly participate in continuing professional development
• Handle and manage other ad-hoc or admin duties as required

The above is not an exhaustive list of duties. You will be expected to perform different tasks as required to meet the organisation’s overall objectives.

The role requires the successful candidate to be flexible and open to working various shifts as required (morning, afternoon, night & weekends). 

ABOUT YOU

Ideal Skills

Have:

• Similar experience working either in Mental Health or Recovery Centres 
• An understanding and non-judgemental attitude towards people with drug use and mental health problems, including those from diverse cultural backgrounds and the Aboriginal community 
• Passionate about helping people with addiction
• Transferable life/work skills along with a caring and compassionate approach 
• Exceptional interpersonal and effective communication skills 
• Strong computer literacy 
• Well-developed interpersonal communication skills,  a committed team player, and the ability to continuously work independently as the role dictates.
• Respect for confidentiality
• Willingness to support Fresh Start’s approach and programmes
• Driver’s License
• First-aid Certificate 

Ability to:

• Communicate efficiently with other people within the organisation 
• Work both independently and as part of a team while being proactive and showing initiative
• Portray positive behaviours, emotional maturity, positive coping skills and resilience
• Ability to demonstrate professional boundaries

The successful applicant will be subject to Federal Police Clearance & pre-employment medical check.  

“Fresh Start is an equal opportunity employer. We encourage Indigenous Australians and people with lived experience to apply for this position.”

BENEFITS 

• Join a purpose-driven organisation
• Good values and culture are paramount for our clients
• Enthusiastic and supportive team
• On-site parking is available
• Generous Salary Packaging

HOW TO APPLY 

If this opportunity is of interest to you - APPLY NOW. 

Attach a CV outlining your experience and qualifications. In addition, please send us a one-page cover letter explaining why you are the right fit for the role.

We will not consider your application without a cover letter. 

CONTACT DETAILS

Madhuri Vellayan - *******@marvincg.com | +61 8 6377 7609