Engagement Support Officer

Engagement Support Officer

Disability Employment Services

Mayfield

Full-Time

$32.21p/h

Benefits

• Access to generous FBT exemptions and meal entertainment benefits

• Work for a small organisation with a strong alignment to their values & inclusive culture!

• Work flexibly! Options to work from other Castle sites

If you are customer service focused individual looking for a role where you can truly contribute to a more inclusive community, we want to hear from you.

About the Opportunity

We have an exciting career opportunity for an enthusiastic and customer service focused individual. Our Engagement team is a key point of contact for Castle’s DES & NDIS participants and Castle team members. The Engagement Support Officer provides an exceptional customer service experience to internal and external stakeholders, including the participants who come to Castle for our support.

The Engagement Support Officer is an exciting and varied role with duties including:

• Answering participant enquiries with clear and empathetic communication

• Assessing participant needs and goals to efficiently direct the participant’s enquiry

• Contributing to develop innovative solutions to encourage community inclusion and opportunities for participants

• Maintaining crucial data for business development and operational marketing strategies

• Identifying and working to pursue business growth opportunities

• Play a key role in Castle’s community engagement experiences

This is a full-time position based at our Mayfield office with the flexibility to work from other Castle sites.

The Salary for this role is paid based on an award rate at $32.21p/h with room to progress to the higher pay points.

Maximize your earnings with our attractive salary packaging benefits! Choose the benefits that best suit your needs and lifestyle, including living expenses (mortgage/rent), meal and entertainment, and even purchasing a car. By paying for these expenses before tax is calculated, you'll pay less tax and have more money to spend, you are able to claim a total of $18,550 per year.

Ideally, to be successful you will need

If you do not meet all the listed requirements, please do not let this deter your application or motivation to have a conversation with the hiring manager.

• Equivalent to VET Certificate III in relevant studies, and/or a minimum of 2 years of relevant experience
• A practical knowledge of available NDIS and DES supports and services, experience in providing relevant practical and factual information to key stakeholders, or willingness to learn
• Commitment to supporting people with a disability in our community to maximise their potential
• Demonstrated quality customer service ability to meaningfully support and engage participants and their networks to identify needs and align them to Castle service offerings
• A positive, resilient and committed approach to achieving outcomes for people with a disability
• Demonstrated ability to build and maintain positive relationships and engaging with key stakeholders to support goal progression and encourage further independence
• Demonstrated effective listening skills, ability to adapt communication style to meet participant needs and ability to share and record information in a factual, appropriate and respectful manner

Essential Criteria:

• NDIS Workers Check (or willingness to obtain)
• Working With Children Check (or willingness to obtain)
• Current unrestricted driver’s licence

About us

For over 30 years, Castle has helped people with disabilities, mental health conditions, chronic illnesses and injuries find work, connection with their community and live meaningful lives in the Newcastle, Hunter, and Central Coast regions.

Castle’s group of highly passionate people, provide support to people to empower and facilitate them to achieve social and economic participation through capacity building, social connection, training, education, and employment in collaboration with community referral partners.

We believe in ‘opening a world of possibilities’ through the power of diversity, the responsibility of inclusion and the value of employment.

We believe that everybody has an opportunity to contribute to society. Our team, referral partners, clients, employers and you as an individual will be supporting our clients to achieve their goals and help change their lives!

Application

If this is you, apply now with a copy of your current CV and a cover letter outlining your experience and interest in the opportunity.

For more information, please contact HR, at ***************@castle.org.au

We look forward to hearing from you.

Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. Castle encourages people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this job.

Castle also promotes Accessibility for all hiring campaigns. Please advise if you require assistance.

Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past, present and emerging.