Swim School Manager

QLD, Brisbane - 4070

• Full-time position
• Build your own team and leave a legacy with the culture you create
• Be part of a growing organisation

Do you want to make a difference?This is your opportunity to make a real difference to the way kids are learning to swim across Australia. It’s a great way to be part of your local community and an incredibly rewarding journey.Our centre was founded with a specific purpose: to create a better opportunity for babies, infants, and children to learn the basics of swimming in a clean, modern, private, heated indoor facility away from the crowds of the bigger centres.We pride ourselves on providing the best learn to swim experience possible. Parents love to watch their child develop and learn, & we love to see that too. We give every child the level of care and attention we would if they were our own.The RoleOur Swim Schools pride themselves on focusing on our customers' needs and providing a more personal experience. Unlike bigger aquatic centres, we have a small team, and we believe in looking after them. Your efforts will never go unnoticed, and your performance will always be acknowledged. This is a permanent part time 28 hours to the opportunity of full time 38 hours and the successful candidate will work one weekend day.We are looking for a qualified and experienced Venue Manager who:

• is passionate and enthusiastic about learn to swim and keen to build a career in the swimming industry
• has great customer service skills and uses a positive attitude to foster relationships with children, parents, and staff
• is a leader who is driven to achieve their goals

Key AccountabilityAs our venue manager, your key responsibilities will be:

• Having a thorough understanding of the our Swim Schools model, including lesson plans, levels, activities, and operations
• Managing end to end operations of the Swim School, including front desk/reception duties, lesson scheduling, pool and plant operations and maintenance, rostering, and staff management
• To effectively supervise including the rostering of all delegated program delivery staff
• Achieving KPI targets around set budgets and enrolment numbers
• Proactively driving local area marketing and managing leads and enquiries
• Maintaining customer relationships

Skills & Attributes

• Outgoing, friendly personality with excellent customer service and engagement skills
• Need to be a strong leader and lead from example
• Friendly, helpful, and energetic work style
• Prior management experience, ideally within the swimming/leisure industry; experience working or running a business in an independent role is a plus
• Prior swim teaching experience (experience teaching babies and toddlers is highly desirable)
• Proven ability to achieve targets and KPIs
• The ability to manage any issues with patience and empathy
• Reliable, showing integrity and a willingness to earn
• Excellent written and verbal communication skills

Essential

• Customer service mindset
• Financial management experience
• Strong sales Acumen
• Fanatical Customer Service mindset
• Passionate about children's development in sport and sporting skills
• Prior team management skills
• Someone who is comfortable with LAM and growing a business
• Current CPR Certificate
• National Police Check
• Working with Children Check

How to apply!Enough about us — we’d like to get to know you!Simply complete the application process by clicking the Apply Now button and we’ll be in touch.We are committed to providing a child safe environment. Please refer to our . Successful applicants will be required to obtain a national police check and a Working with Children check.We are a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at .