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Form of workLocated in Brisbane, the successful applicant will work closely with the Global 2nd Line NOC, and together you will provide support to first line technicians by providing technical troubleshooting and resolution of issues they have escalated, as well as ad-hoc remote commissioning of various client solutions.
Much of this available role will be technical System Support Administrator tasks working closely with the Global 2nd Line NOC, however there is the additional requirement for Service Delivery Management tasks to be undertaken, acting as the first point of contact for service requirements for the customer, maintaining a positive relationship, understanding the client needs, and ensuring all SLA commitments are fulfilled.
About Equans ANZ
Equans is part of a global, technical services leader. Our high-performing project teams, qualified technicians, and workforce deliver innovative, customised solutions for our clients, supporting them in their energy, industrial and digital transitions.
Equans empowers our people, engineers, technicians, HVAC, refrigeration, mechanical specialists, robotics, cooling, and fire protection experts to implement and install innovative infrastructure, industrial and digital solutions.
Equans Icomera is the world's leading provider of integrated connectivity solutions for trains, trams, buses and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. We have the reach to operate locally in territories around the globe, working ever closer to our clients as a trusted extension of their organisation.
About the Role
Located in Brisbane, the successful applicant will work closely with the Global 2nd Line NOC, and together you will provide support to first line technicians by providing technical troubleshooting and resolution of issues they have escalated, as well as ad-hoc remote commissioning of various client solutions.
Much of this available role will be technical System Support Administrator tasks working closely with the Global 2nd Line NOC, however there is the additional requirement for Service Delivery Management tasks to be undertaken, acting as the first point of contact for service requirements for the customer, maintaining a positive relationship, understanding the client needs, and ensuring all SLA commitments are fulfilled.
About You
The successful candidate will:
- Have a strong understanding of basic Linux concepts, including working with command line, checking logs and other general Linux sysadmin concepts.
- Possess an understanding of networking concepts and have experience working with IP based networks.
Be customer and administratively focussed and have history of successful Service Delivery Management. - Have successfully worked in cross-functional/regional groups and possess senior level stakeholder relationship management skills.
- Hold 3-5 years' experience in a similar role.
- Have the willingness and ability to travel to Gothenburg Sweden or London UK for a designated period of training if required.
Some of the key responsibilities include:
- Maintain previously agreed Service Level Agreements.
- Manage customer communications during major incident management.
- Work to existing processes and procedures developed globally for the role.
- Provide regular progress/performance reports required both internal use and for client requirements.
- Continually update and maintain a knowledge base document.
Key requirements:
- Tertiary Information Technology qualifications or Vendor specific certifications, e.g., CCNA/JNCIA/RHCE/MCSA.
- ITIL Foundation - desired.
- Experience with JIRA/Confluence - desired.
- Experience with OH&S compliance - JHA/SWMS preparation, Risk Assessments.
Next Steps
If you are interested and meet the selection criteria apply with an up-to-date resume via the application instructions on this website. We thank you for your interest in working for Equans and advise that only shortlisted candidates will be contacted.
Please note that we can only accept applications from those with full working rights in Australia.
Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.
We will not be engaging the services of a Recruitment Agency and ask all interested candidates to apply directly via this advertisement.
