Systems Administrator

We are looking for a talented and motivated individual to join our team at Rhino-Rack, a leading manufacturer of roof racks, bike carriers, and vehicle accessories. Our company is built on a foundation of core values, including customer centricity, innovation, development and growth, quality, safety, and collaboration. As part of our team, you will have the opportunity to work in a dynamic, fast-paced environment where your skills and ideas will be valued and appreciated.

About Us

In our 31st year, Rhino-Rack products have earned a reputation for their durability, quality, and innovative design. They are trusted and used by a wide range of people for both work and play, including 4WD adventure enthusiasts, weekend warriors, family road trippers, tradespeople, and anyone who needs extra space for their gear and equipment. Whether you're heading off on a camping trip, carrying tools to a job site, or transporting your bike to the trails, Rhino-Rack products can provide a secure and convenient solution. The company's products are designed to be versatile and customisable, allowing you to configure them to meet your specific needs. With a commitment to excellence and customer satisfaction, Rhino-Rack is a trusted brand that offers reliable products for anyone seeking to make the most of their adventures, no matter what they may be.

About the Role

As part of the journey, we are looking for a Systems Administrator to join our head office team in Eastern Creek, NSW. In this position, you will be analysing business requirements and assisting with general troubleshooting and administration of our core software applications including our ERP System NetSuite.

You will be assisting with daily IT tasks including managing the Ticketing system, reporting to user requests and providing some basic IT support where required. A background in Microsoft 365 will be essential.

As part of this role, Project Management will be an essential requirement, you will be assigned projects which you will need to manage and liaise with stakeholders. You will be responsible for ensuring tasks are completed on time and are documented correctly.

You will report to the IT Manager and will be working with department heads, closely with sales and Customer Service to assist improving day to day functions around the IT Environment.

Key Responsibilities

• Address tickets assigned to you in our IT Support Register
• Be the point of contact for our PowerBI Reporting Platform
• Assist with Report development and Data Warehouse Management
• Export, Analyse and Import complex data sets into our ERP System
• Provide end to end testing of new Software systems.
• Basic troubleshooting of our ERP System
• Liaise and coordinate with External Vendors for support and escalations.
• Creating Documentation of Internal Processes and Systems as well as assist with compliance processes.
• Work with API’s and Cloud based ETL tools to connect applications.

Experience

• 5+ years’ hands-on experience as an IT System Administrator, with a proven track record of managing complex IT environments.
• Proficiency in Microsoft 365 support, including tenancy and domain migrations, Exchange Online administration, and SharePoint Online configuration.
• Experience in Microsoft Azure Platform
• Experience managing MySQL and MsSQL Databases
• Demonstrated IT analysis, problem solving and resolution skills.
• You must have strong written and clear verbal communication skills to effectively engage at a technical and non-technical level.
• Understanding of Cloud based Software Environments Database systems
• Experience in system analysis and process mapping
• Experience in project management.
• Customer Service experience
• Problem Solving and analytical skills