Address
SalaryDetailed Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 10+ years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
Responsibilities:
15+ years of experience in Oracle Database & Exadata Administration.
➢ Install, configure, upgrade, and managing Oracle Database (11g/12c/19c, ADB, ADW) with High Availability architecture environments in On-Prem, OCI.
➢ Perform periodic database maintenance, monitoring and performance tuning using standard Oracle monitoring tools and in OCI environment.
➢ Proficient in managing RAC cluster and DataGuard databases with working experience in handling critical database switch over and switch back activities using DG Broker.
➢ Life cycle management of Oracle environments - QFSDP & other database related patching including security patching,
➢ Maintain documentation of day-to-day Operational processes and procedures.
➢Very good knowledge of administering Exadata/ExaCC/ExaCS and all of its components:
➢ Operating system support and patching/upgrades
➢ ACFS/DBFS File system administration
➢ Storage server administration.
➢ Infiniband & RoCE Swtch configurations and administration
➢Experience in both Production Support and implementations, with hands-on database upgrades, cloning, migrations and go-live support.
➢Solid experience in Golden Gate administration and upgrade experience along with microservices
➢Experience with monitoring, tuning, administering backups, refreshes and non-production clones.
➢Must have hands-on experience with large customer base and heterogeneous environments.
➢Role requires communication with Customer on regular basis and hence candidates are expected to have excellent Interpersonal and communication skills (verbal and written).
➢Ability to work collaboratively in a group environment
➢The candidate will be widely regarded as a subject matter expert (SME) in their current role with troubleshooting skills and ability to handle technical escalations and will demonstrate the ability to resolve complex problems or identify acceptable workarounds
➢Willing to work in 24/7 shifts rotation, whenever required
➢ Must be legally authorized to work in Australia without need for sponsorship, preferably holding Australian Citizenship and Security Clearance.
➢ The candidate should have excellent organizational and time management skills, and the ability to work on multiple projects at the same time.
Good to have:-
➢Automation experience - Good understanding of automation tools and can use the skills to automate tasks, wherever required.
➢Good understanding of Zero data loss appliance (ZDLRA systems) and Proficient in backup & restore methodologies using ZDLRA systems.
➢Implemented Oracle Enterprise monitoring (OEM) to monitor targets and configured dashboards, Capacity reporting, system health reporting and Proactive Monitoring
➢Good Knowledge of storage/backup technologies and Networking concepts that will assist in troubleshooting customer issues
➢Well versed with ITIL process. Prior knowledge of working with any of the IT ticketing systems (Remedy/Servicenow) is an advantage.
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
