Systems Support Administrator. Permanent Full Time – Location Flexible

About the Organisation

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

Working within our Business Support team within Shared Services, you will be responsible for providing 1st and some 2nd level support to our HRIS and Finance systems, including Kronos (which we use for Award Interpretation, rostering/scheduling, and time and attendance), Aurion, iPOS, Expense8, and SCP.

You will also support and participate in other project related activities within Business Support and the wider Shared Services team.

This is a Permanent Full-time role with flexible location.

Key Responsibilities

• Provide frontline support and administration of our core systems; HRIS, Finance, ticketing
• Action and escalate tasks received through tickets, calls, meetings, emails
• Assist in the collection and collation of transactional data
• Complete all transactional / data entry processes in compliance with LWB policy, procedures and practices, external funding body requirements and relevant legislation
• Assist the Functional Administrators in:
  • Tasks relating to config, award interpretation, rostering
  • Upgrades, roll-outs, roll-backs
  • BAU and Project deliverables
• Develop strong relationships with stakeholders (Shared Services, ICT, PSC and beyond) to assist ensuring HRIS solutions match business requirements
• Document system diagrams and flows, processes and procedures, user guides and training materials, testing (end-to-end, UAT etc.), and communications
• Provide training to end-users as needed
• Work with stakeholders to understand feedback and suggested improvements to customer service
• Utilise system and business knowledge to assist end users in optimising use of the systems and ensure legislative compliance
• Provide ad hoc support to Shared Services management

Skills & Experience

• Demonstrated experience providing Systems Support for any of IT, Payroll, HR and/or labour management systems, preferably Kronos
• Exceptional communication skills, including written and verbal
• Demonstrated experience providing timely and accurate customer service and support in high transaction environment
• Demonstrated experience in working with attention to detail, accuracy and managing sensitive and confidential information
• Demonstrated experience in working to deadlines and prioritising tasks
• Demonstrated problem solving skills and customer service experience
• Demonstrated ability to work autonomously to meet deadlines and produce quality work

Successful candidate will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Join one of Australia’s largest social purpose organisations
• Permanent Full Time role, with flexible location
• Excellent tax benefits & monthly rostered days off

How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au
Applications close at midnight Sunday 10th March 2024

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here https://bit.ly/2GzZGWA