AddressResponsibilities
- Employer of Choice – 7 years in a row
- Work from Home
- Full-time Permanent position – open to location
Who we are
Data#3 is an $1.6 billion, award-winning business technology solutions company. We are a Top 300 ASX organisation, with over 1,200 employees in 12 locations across Australia. Our award-winning culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
Our people are inspired to do and be their best every day. Our culture of growth, innovation and well-being supports our people’s continued success. Our team reflects our community, and this diversity makes Data#3 a great place to work.
We are currently seeking a 24x7 Systems Support Engineer to provide operational and technical support to our customers within our Services Business. Please note that this role requires you to be available to work on a rotating 24x7 roster.
What will I be doing?
- Provide accurate Incident resolution and Service Request management, within established Service Level Agreement
- Incidents and Service Requests are managed effectively; ensuring information is captured in the Service Desk ITSM
- Act as the first point of contact providing support services, including taking calls from customers and responding to emails
- Work remotely with customers to troubleshoot and resolve problems to the end user’s satisfaction
- Perform operational support services including incident management and service request management as well as proactive maintenance of customers systems using established processes and procedures
- Taking ownership of incidents and requests from initial contact to call closure within defined SLA's
- Adhere to Major Incident Management processes to escalate critical incidents reported or identified
- Analyse the state of customer technical environments using monitoring and reporting tools
- Perform regular patch management, scheduled maintenance, upgrades and backup verification
What experience will I need?
- Relevant Tertiary or Diploma qualifications and industry certifications are desirable
- ITIL v3, MCSA/MCSE, MCITP, NET+, CCNA certifications are highly desirable
- Exposure to Windows Server Platforms – Server 2008R2, 2012, 2012R2 & 2016; as well as RedHat Linux & Unix systems
- Broad technical understanding of multiple technology stacks across Cloud, MS O365, server, storage, networks, and applications
- Previous experience with Microsoft Active Directory, DNS, DHCP, IIS, TCP/IP
- Experience with VMWare ESX 4/5/6
- Demonstrated experience in a technical customer support role
- Proven experience with proactively responding to customer events
- Strong ability to diagnose server or network alerts, events or issues
- Experience with using ServiceNow or similar ITSM ticket logging system
Our Benefits:
- Community Service Leave
- Flexible Working
- Income Protection
- Health and wellness programs
Please note that Data#3 will request as part of the recruitment process, reference checks, and verification of your right to work in Australia.
You will be required to hold or have the ability to obtain an Australian NV1 Security Clearance in order to perform specific job requirements. You may also be required to undertake additional background checks and police checks based on Data#3 customer requirements. Data#3 requires that you be fully vaccinated for Covid-19 before attending any Data#3 offices.
Ref No: KAWI108813
Benefits
