Team Lead - It Infrastructure Engineer

Primary Purpose: The role of a Technical Team Lead is to oversee and drive the overall operations, support, and delivery of technology and innovation within the organization. Reporting to the Head of Business Transformation and Innovation, the Technical Team Lead is responsible for leading a team of ICT staff to execute and support the organization's technology strategy, ensuring internal business and customer delivery and operations expectations are met.

As a motivated Team Leader, you are expected to provide leadership and guidance for your technical team while also being responsible for the technical activities across design, architecture, implementation, and operations. This role requires a fine balance between leadership and technical hands-on capability to deliver business technology outcomes. As the most senior technical person, you will act as an escalation point for all complex issues within the environment.

Given the national scope of the organization, occasional interstate travel is required to ensure commitments for internal business operations and client engagements are met. The role also involves liaising with both internal and external stakeholders for the implementation of new technology capabilities related to initiatives or project work.

Role Context: As the organization continues to expand, technology plays a critical role in supporting overall business operations and driving innovation. The organization is currently undergoing a technology transformation, necessitating a strong Team Leader to execute the technology strategy and facilitate the transition to more modern technologies, including cloud-centric architectures, for both client and internal-facing systems.

Technical Responsibilities:

1. Network Support:

   • Provide technical services and support for LAN/WAN infrastructure, including network connectivity, routers, firewalls, and switches.
   • Ensure the integrity and availability of network resources.

2. Internal Systems and Cloud Infrastructure:

   • Offer technical assistance for internal systems, cloud platforms, and network infrastructure.
   • Manage and maintain Microsoft-related technologies such as Windows Servers, SQL, Microsoft Desktop SOE, and Intune.
   • Support cloud technologies including Microsoft 365, Azure, and AWS environments.

3. Virtualization Technologies:

   • Manage virtualization technologies such as VMware and Microsoft Hyper-V.

4. Remote Monitoring and Management:

   • Monitor systems for alerts and notifications, and perform remote management tasks as needed.

5. Technical Issue Resolution:

   • Identify and resolve technical issues promptly and efficiently.

If you would like to be considered please apply for the role by clicking the apply button! Alternatively send an email with your CV and cover letter