AddressAbout Retinue
Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we’ll give them the right advice, at the right time, at the right price with no hidden additional costs.
We're more than a business – we're a team driven by our values and actions. Adaptability, commitment, and humility fuel our client-centered approach. We honour our promises, promote transparency, and move swiftly with purpose. We embrace new challenges, and proactively raise issues with a solutions mindset, knowing it takes a team effort to build a successful business
The Role
We're looking for an IT Support Team Lead to join our rapidly growing scale-up. This newly created position is pivotal in ensuring our people are supported by efficient IT operations as we continue to grow. If you have deep IT support experience and want to apply your knowledge to a dynamic and evolving scale-up, read on!
Key Responsibilities:
- Oversee helpdesk issues and ensure the team are responding to the needs of the business in a timely manner
- Troubleshoot hardware and software issues promptly as well as offering end-user training on these programs.
- Configure and test hardware and software.
- Create, implement and manage our onboarding and offboarding processes for staff, managing company assets and access.
- Manage the external technology support contract spend and relationship as well as managing our inventory/assets allocation alongside them.
- Ensure that the IT assistants adhere to their KPIs and deliver to the business needs
Requirements
- Experience managing Microsoft Suite of systems to a level 3 support standard
- Prior experience with Salesforce CRM is highly valued, but not required
- Extensive experience in hardware troubleshooting to a level 3 support standard
- Experience identifying improvements as well as potential risks when it comes to IT infrastructure, security posture and other critical aspects of the business.
- Experience reviewing, diagnosing and resolving telephony issues (reporting, dropouts, system failures)
- Effective communication skills, and experience liaising with stakeholders at all levels whilst providing exceptional support.
- Experience owning an IT helpdesk end-to-end, including leadership of IT support staff
- Comfortable owning, executing and delivering on various day-to-day requirements and projects autonomously
Salary
$80k-100k salary + super (depending on relevant experience)
Benefits
- Great location close to public transport, with beautiful, serviced offices and first-class amenities
- Financial support with any formal studies and institute membership fees
- Training and professional development relevant to your role, provided by our dedicated in-house training and development team.
- Exceptional professional growth opportunities in a fast-growing business, including (but not limited to) management opportunities or lateral opportunities.
- Become a part of our growth story, work in a high performance and dynamic organisation that recognises success with career progression and further opportunities.
Our Commitment
We believe that diversity, equity, and inclusion are crucial to our success. We recognise that diversity goes beyond race and ethnicity, and includes differences in gender, orientation, age, religion, ability, and more. We strive to create a workplace where everyone feels comfortable being themselves and can fully contribute their talents and skills. We are dedicated to building a workplace that values and respects individuals from all backgrounds and experiences. We welcome and encourage all qualified applicants to apply.
What's Next?
Apply now to join our team and help us contribute to the success of Australian small businesses!
