Team Lead, Operations

Team Lead Operations

Sydney Australia

As Team Lead Operations for AXA XL, you will be responsible to provide high-quality administrative services to the various businesses we support as Middle Office. The Role Purpose will be assisting Middle Office Management with day-to-day leadership of a team that provides services to a variety of stakeholders by acting as the primary point of contact from an operational perspective.

DISCOVER  your opportunity

What will your essential responsibilities include?

• Ensure that both individual & corporate targets are met while fostering continuous development of staff.
• Ensure that staff remains motivated, focused, engaged & act according to the AXA XL core values.
• Provide feedback to staff both formally & informally.
• Continually look to enhance the efficiency of the processes.
• Introduce, develop & document improved ways of data analysis and interpretation.
• Demonstrate proactive involvement and assist with leadership in any project work.
• Ensure that all functions within the team follow relevant procedures and are compliant with a regulatory requirement.
• Managing a team within operations team.
• Act as effective deputy/alternate for Middle Office Management as may be required.
• Maintain excellent customer relationships with all key stakeholders of the enterprise.
• Analyse and resolve Issues faced from an Underwriting Assistant perspective.

You will report to the Operations Manager, Australia.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Proven experience in a leadership role within the insurance industry
• Able to communicate effectively with internal and external stakeholders at all levels of sophistication
• Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Develop and maintain productive working relationships with internal and external stakeholders
• Capability to lead a virtual team.
• Possess technical knowledge and skills inclusive to all products
• Possess strong analytical and problem-solving skills
• Organizational, time-management and multi-tasking skills combined with a strong work ethic
• Capable of identifying root cause issues and correcting to drive continuous improvement and process efficiency 
• Ability to respond to a changing environment with flexibility and innovation
• Ability to understand business process, strategy and planning
• Customer service and negotiation skills
• Knowledge of functionality of systems
• Ability to work in accordance with AXA XL Core Values and Culture

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

 Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

 At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability

 At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

 For more information, please see axaxl.com/sustainability