Team Leader Boat Registrations

Working for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.Collaboration | Wellbeing | Adaptability | AccountabilityThere has never been a more exciting time to join our team and be part of the future of transport!The OpportunityAre you an exceptional Team Leader with the ability to drive impactful, innovative, and positive Customer Service? If so, we’d like to hear from you!In this varied and interesting role, you will develop and lead your team to ensure the delivery of customer service excellence in relation to boat registration matters. You will train, coach and mentor the staff to enable them to resolve complex problems and with a client management focus, you will handle any escalated issues as required. You will also evaluate and review processes and procedures, make recommendations for business improvements and ensure the integrity and confidentiality of information contained in the departments databases.Located in the new state-of-the-art offices in Kings Square, Fremantle, you will be close to the Fremantle Markets, café, restaurants, and public transport. Our new Agile Based Working environment aligns with DoT’s Future Ready Workforce program, which aims to develop a capable, adaptable, and responsive workforce and nurtures an organisational culture that embraces new and different ways of working.The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Sandra Rogers, Manager Customer Services on 0417 927 106.This is a fixed term contract opportunity available until August 2025, with the possibility of extension(s) or permanency.About you

• Ability to read and interpret legislation.
• Motivate and lead their team in the delivery of customer service excellence.
• Cultivate strong, productive relationships and partnerships.
• Solve problems of a complex nature using excellent conceptual and analytical skills
• Communicate positively and effectively with a broad range of people.
• Prioritise and plan workloads to meet agreed timeframes.
• Thrive within a complex and high-volume customer service environment.
• Implement Change Management efficiently.

As part of our team, you will enjoy

• A competitive salary, and 11% employer contributed superannuation and salary sacrifice options.
• Flexible work options with possibility working from home or alternate locations.
• A varied and exciting role where you will handle a wide range of customer enquiries.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
• Bright, modern facility close to transport links with a friendly team environment.
• Work for an innovative Government agency with limitless long-term career prospects.
• Comprehensive training provided.
• Generous leave entitlements including 4 weeks’ annual leave and 3 public service holidays each year. In addition, long services leave accrues every 7 years.

Our commitment to a diverse and inclusive workplaceThe Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at or (08) 6551 6888.Application ProcessApply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only.We require you to submit:

• A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
• A written statement (maximum two (2) pages) addressing only the following selection criteria (SC):

• (SC1) Experience interpreting, applying legislation and developing associated policies and procedures.
• (SC2) Well-developed leadership skills with the ability to lead, motivate, develop, and foster relationships internally and externally.
• (SC4) The ability to plan, prioritise and organise workload to meet agreed time frames.
• Your application must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.Subsequent VacanciesApplicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies at the Department of Transport, in accordance with Part 2 of the Commissioner’s Instructions No. 39: Interim Arrangements to Fill Public Sector Vacancies.Whilst new appointments may commence on a fixed term basis, there may be the possibility of extension and/or permanency in the future.