Team Leader - Crest

Job description
Is this you?

• Looking for a leadership position where you can develop a high-performance team and champion positive change in the justice system?
• Passionate about supporting forensic clients and creating a safe, inclusive community?
• Seeking a rewarding role with competitive perks, flexible working arrangements, and a supportive organisation that values your growth and wellbeing?

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on!
What ACSO can offer you

• Full time, permanent position available
• Brisbane location with a hybrid of working from the office, prisons, and from home (if desired), in line with operational requirements
• $93,860 base salary + 11% superannuation + NFP salary packaging options (more after tax $ in your pocket!)
• Annual leave loading of 17.5%
• Phone, laptop, and provisions to help set you up at home
• Learning and development opportunities, including access to ACSO’s leadership development program and a dedicated leadership coach
• Wellbeing initiatives such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter!
• Flexible working arrangements, including options for an accrued day-off or compressed fortnight
• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation.

About Us
The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.
The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside.
About the role and program
The CREST program is a state-wide reintegration support service delivered in partnership with Queensland Corrective Services (QCS). ACSO is responsible for delivering CREST support in the South East Queensland (SEQ) region which contains six Male Correctional Facilities and seventeen Community Corrections offices. CREST support is provided in collaboration with the client and focusses on resolving any barriers pertaining to their return to the community in addition to promoting a successful reintegration journey. The CREST service delivery model employs case coordination and an assertive outreach approach to achieve successful outcomes for the people we support. This is achieved by establishing relationships with existing health and community service providers and advocating for the delivery of timely and effective support to CREST clients.
As a Team Leader, you will lead a team of Forensic Case Workers delivering the ACSO CREST program, ensuring transparency of practice is maintained and that the services is achieving targets, meeting KPIs in addition to driving positive client outcomes.
Success as a Team Leader requires you to have strong leadership qualities and a sound understanding of the challenges faced by people exiting custody. Reporting to the Program Manager, you will be responsible for managing the day-to-day service delivery of CREST, supervising a medium sized team to ensure quality client outcomes.
What we’re looking for
We are most focused on finding someone with the right attitude who is flexible and a team player. You will also have/be:

• A minimum diploma level qualification in Community Services, Mental Health or a similar field
• Prior experience in a supervisory or leadership role
• Ethical, self-motivated and committed to helping others achieve their goals
• Knowledge of the challenges faced by those leaving the prison system, and an interest and willingness to work with those presenting with high risk offence histories
• Excellent communication and stakeholder management skills
• Capable of establishing and maintaining clear professional boundaries
• A strong sense of personal accountability and resilience

How to apply
If you think you’d be a great fit – we’d love to hear from you!
To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD.
As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position.
To learn more about this position, please contact Cassandra Patterson, Program Manager, on 0427 824 298.
Applications may close early if a suitable candidate is found sooner, so we recommend applying early!
A position description is attached.
ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia’s first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system.
ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change.
ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.
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