AddressAre you a passionate customer & information services professional? Are you ready to take that next step in your career? A new era is beginning in the Customer Services & Venues Team, and you might be just what we are looking for! We are looking for an enthusiastic person to lead a multi-skilled team as part of the broader multi-channelled Customer Service Centre. This role has a particular focus on document management, mail room operations, and our general enquiries phoneline.
The role of our Team Leader – Customers & Information includes:
- Leading a team of Customer and Information service professionals in the triaging of enquiries and correspondence, and provision of frontline customer service through Council’s general phone enquiry line, mailroom, e-requests, and inboxes.
- Ensuring that Council’s physical correspondence sent by Australia Post is processed efficiently and in a timely manner.
- Ensuring accurate and timely capturing of customer requests and metadata into corporate systems.
- Preparing and distributing staffing rosters in conjunction with Coordinators to ensure adequate skill level and resourcing across the branch.
- Processing customer transactions, and handling more complex and confidential transactions when required.
Who we are seeking as our newest team member:
A positive and engaged leader who has at least 3 years demonstrated experience in a similar role as well as:
- Diploma in Business or related field.
- Proven ability to translate contemporary customer service and records management theory into practice.
- Proven ability to lead a team in the delivery of a high standard of customer service.
- High level proven communication skills, including handling difficult customers.
- Experience in managing and improving process performance.
Benefits of working with us:
Salary circa of $88k per annum (paid weekly) + Superannuation + opportunity for Performance Bonus (up to 2% annual salary) and Organisational Bonus (up to $2K), learning & development opportunities, Waves Fitness & Aquatics Centre membership discounts, active Social Club, free undercover parking, modern office, and onsite café.
Next steps:
Please review the Position Description available on Council’s Careers Page and submit your application online by 5pm on 15 May 2024. As applications will be processed upon receipt, early submission is encouraged.
Offers of employment will be subject to following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Medical checks (including Drug and Alcohol Screening), and Criminal History.
The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.
