Team Leader - Defence Delivery Support Services

• Full-time, ongoing
• $89,547 to $98,631 p.a. , plus superannuation
• HMAS Cerberus

ABOUT US
Chisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.
Each year, we welcome some 41,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.
A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.
Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.
Our drive for commercial success is underpinned by our core values of Collaboration, Accountability, Integrity and Respect.
In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.
We offer more than 400 courses, from Victorian Certificate of Education (VCE)/Victorian Certificate of Applied Learning (VCAL)/ Vocational Education and Training Delivered to Secondary Students (VETDSS), through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.
ABOUT THE ROLE
You will be accountable for coordinating the provision of a range of administrative support activities to the Defence Delivery Business Area, while supporting students by providing administrative services including enrolments, apprenticeship services, records and data management, student qualification completions and operational reporting.
You will provide outstanding leadership that focus on ensuring the accuracy, through Defence Delivery Administration Officers, in managing student records and documents while ensuring administrative systems deliver required information and support to achieve educational and commercial outcomes and continuously improving these as required.
Your key accountabilities will be to:

• Lead the team in working with internal and external stakeholders to provide administration and customer service practices that align with Chisholm’s strategic focus as well as delivering on those priorities directly held by the team
• Lead by example in demonstrating Chisholm values and implementing continuous improvement to the work area
• Organise and prioritise Defence Delivery Administration Officer activities to ensure that contractual obligations are met and that all Defence Delivery Administration services are processed in a timely and accurate manner
• Manage business workflows and resources to ensure contract service objectives are met as per the Services Agreement
• Oversee the delivery of enrolment administration, planning, processing and fee payments in line with Chisholm process and policies
• Ensure all data and records management procedures are fully compliant with all legislative and regulatory requirements Coordinate regular liaison between Defence Delivery Administration Officers and Defence Delivery Area team to create a culture of shared responsibilities for the success of Chisholm and the Defence Delivery

ABOUT YOU
You will have relevant degree and relevant post graduate qualification and experience or lesser formal qualifications with substantial experience in administrative fields.
Crucial to your success will be your experience in the VET/Education sector with demonstrated customer service and problem solving skills. You will have experience in Strata, Moodle or other educational platforms.
You are a highly motivated Team Leader with strong interpersonal skills used to deliver quality customer service and obtaining information from different sources.
You will agree to obtain a security clearance issued by an authorised vetting agency (Baseline Security Clearance). This requirement is subjected to successful job offer.
BELONGING AND INCLUSION
Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at Pcsops@chisholm.edu.au
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. If you have specific support requirements please contact our People, Culture & Safety Team at Pcsops@chisholm.edu.au
Chisholm has zero tolerance for child abuse and all forms of harm to children.
All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure
HOW TO APPLY
Applications for this position close 9am Monday 25 March 2024.
Applications should include:

• a covering letter
• curriculum vitae
• contact details of three (3) referees

Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:

• valid Employee Working With Children Check
• National Police Check
• International Police Check
• verification of Australian citizenship
• pre-employment screening
• security clearance issued by an authorised vetting agency
• complete a 100 point identity check
• verification of residential address
• certified copies of qualifications and transcripts

Employees of Chisholm Institute /Caroline Chisholm Education Foundation (Chisholm) are required to comply with any applicable directions of the Chief Health Officer, as well as any policy implemented by Chisholm. In relation to mandatory vaccinations against COVID-19, it is a condition of any offer of employment that candidates agree to comply with any applicable direction or policy regarding mandatory vaccinations.
If you have any questions regarding the position or require further information please contact Deborah Griffin, Manager Defence Projects on defencedelivery@chisholm.edu.au.
Chisholm Institute reserves the right to withdraw an advertised position at any stage.
How to apply:

• If you have NOT registered with our Online Application System, you can begin your Application by clicking the 'Begin' button below.