Team Leader, Enquiries And Admissions

Location: Melbourne Metro
Role Type: Full Time Ongoing
Remuneration: $81,390 - $87,368 p.a. + superannuation
About us:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric, works together and focuses on achieving our best in a healthy and supportive environment. If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.
We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.
About The Role:
The Team Leader, Enquiries and Admissions is accountable for managing the reliable delivery of the daily Enquiries and Admissions activities, including providing information and assistance through Bendigo Kangan Institute's contact centre, assessing eligibility, converting leads to enrolments, and processing end-to-end enrolments and student payments.
This role leads a team of Officers who support students through initial enquiry to application and enrolment completion. The team will specialise in the end-to-end enrolment of students into mainstream courses, supporting other enrolment processes as required during peak periods.
We are excited about you because you have:

• Experience leading a team to achieve goals by contributing to the integration of resources, processes, systems, people, and policies.
• Experience managing workflows to achieve desired outcomes.
• Experience and understanding of the apprenticeship framework and regulatory requirements.
• Understanding of the IT systems relating to the apprentice and trainee student life cycle.
• Demonstrated experience leading with working effectively in teams,
• Highly developed influencing, relationship building and customer service skills.
• Highly developed interpersonal and communication skills (written and verbal), including the ability to deal sensitively with employees, and effectively engage stakeholders.
• Strong problem-solving skills, demonstrated through critical thinking and a high work ethic.
• Commitment to service, quality, with experience in change management.
• Current and valid driver's licence and ability to travel between BKI sites and workplaces.

We can offer you:

• Attractive work-life balance and flexible work options
• Free onsite parking for most campuses
• Professional development programs
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

Things we will require from you:

• Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation
• Certified vocational qualifications and certified transcripts (as listed in resume and relevant to the position)

Application support:

• If you have any access requirements to fully participate in the recruitment process, please contact

If this sounds like the role for you, please click 'Apply for this job/Apply now'. We would love to hear from you.
Position description below for your reference outlining key responsibilities of the role.
For further information regarding this outstanding opportunity, please email
Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance.
Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.
Applications close at 11.59pm on Wednesday 28 February 2024.
Applications will be assessed continuously - interviews may commence prior to advertised closing date.
NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.