Team Leader - Home Care Service Delivery (Vic)

Team Leader - Direct Services

• Competitive Salary + Super + $15,900 NFP salary packaging
• Flexible workplace arrangements - mix of office and WFH available
• Full time, Permanent role - 38 hrs/week
• Office located in Abbotsford, VIC

About Us
As an industry leading and dynamic care provider, Care Connect has been delivering safe, effective, personal and connected care to consumers since 1994. Our purpose is to enable people to live independently and safely at home and stay connected with their local communities. Visit www.careconnect.org.au
About the Role - Team Leader - Direct Services
An exciting opportunity exists for an experienced and passionate in-Home Care specialist to join our team. Using your prior experience in supervising home-based care workers in the aged or disability sectors, you will have the opportunity to build and shape a brand-new team from the ground up. With the support of a dedicated project team, you will work to recruit, train, mentor and upskill our inaugural team of direct care workers to deliver Home Care Services in the Eastern suburbs of Melbourne - and then continue to manage and expand the team as the business grows.

• In this role you will:
• Provide coaching, ongoing support, and direction to a geographically dispersed team with the goal of achieving exceptional customer service.
• Ensure that all administrative and compliance tasks such as reporting, incident management are completed on time
• Support the development of effective recruitment strategies, induction, learning and development and ongoing supervision processes to ensure effective training, monitoring and support of Care Workers
• Draw on your deep knowledge and experience in the application of the SCHADS award to drive efficient rostering strategies and associated KPIs to enable real-time, data-driven oversight of the team's efficiency and utilisation metrics
• Actively manage and respond to client feedback (complaints and/or compliments), ensuring specific issues or concerns are addressed, and all learnings are fed back into the continuous improvement loop
• Monitor the quality of care provided, conduct regular evaluations, and implement performance improvement initiatives as needed
• Ensure compliance with relevant regulations, policies, and procedures governing Home Care Service Delivery
• Contribute to the development of the ongoing operating model

On Offer

• Competitive salary + super + NFP tax savings up to $15,900 p.a.
• Full-time, Permanent role
• Trusted Employer Brand
• Flexible working arrangements - WFH / office mix
• Inclusive team environment/ professional development opportunity

About You
To be successful, you have:

• Deep experience in the operations of a Home Care business (aged care and/or disability)
• Direct management experience of a team of Care Workers performing Domestic Assistance, Personal Care and Social Support services for clients
• Strong understanding of SHADs award
• Understand of rostering strategies. Knowledge of the Skedulo rostering system would be highly regarded
• Ability to learn quickly and adapt to changing business environments
• Strong focus on delivering quality solutions for the client and other key stakeholders
• Proven leadership skills and the ability to nurture a cohesive team
• Knowledge of relevant legislation and the ability to within a legislative framework
• Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport

Qualifications required for the role:

• Certificate III in Individual Support (Aged Care) or similar
• Additional tertiary / vocation education preferred (esp. leadership or management)

Additional requirements:

• Part of our selection process requires the completion of psychometric assessments
• All appointments are made subject to a satisfactory National Police Check conducted by Care Connect
• A valid Working with Children Check supplied prior to employment
• A statutory declaration confirming Australian residency status (an international police check/s may be required for non-residents)

How to Apply
Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: first nations people, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
Click the "Apply Now" button now - this opportunity will not last long!

• Please note interviews will be scheduled as suitable applications are received