Address EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Reporting to the Group Manager, the main purpose of this role is to lead a worker’s compensation claims team to achieve outcomes and oversee the day-to-day work activities and ongoing development of the team.
This will be a 12-month secondment position based in the Sydney CBD office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
Clarifying and managing key stakeholder expectation and allocating appropriate resources to ensure the delivery of effective outcomes.
Ensure team members achieve performance and KRA targets as set out under the BU performance framework.
Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.
Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs.
Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
Monitor, evaluate and review staff workloads, and conduct performance appraisals for team members.
Effectively manage team resources and priorities.
Ensuring appropriate strategies are in place to maximise performance revenue, report and use the insights.
Resolve disputes, complaints, and escalations effectively.
ABOUT YOU
Experience in leading, mentoring, and coaching individual and/or a team to achieve desired results
Demonstrated experience in building effective and professional client relationships
Exceptional time management, communication, and interpersonal skills
Demonstrated ability to think strategically about complex issues and develop and implement strategies that lead to successful resolution
Have demonstrated experience and a passion for building and maintaining effective and successful business relationships with clients, including addressing and resolving any issues/concerns as they arise
Excellent knowledge of injury management, premium calculation and cost of claims
Sound understanding of the relevant NSW Workers Compensation legislation and Specialised insurer requirements.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
