Team Leader - Mortgage Services

Are you a passionate people leader with a flair for Lending Operations?Grow your career as our Team Leader within Mortgage Services!Australia’s most recommended bank is looking for an experienced Team Leader – Mortgage Services to join our growing Lending Operations Team. Working as part of the Mortgage Operations Leadership team, you’ll be an active contributor to delivering on the agreed strategic objectives of Mortgage Operations.ING Lending Operations is a supportive and dynamic team delivering innovative financial lending products which are at the forefront of digital banking in Australia. We operate in the Consumer, Residential and Commercial markets.As a Team Leader, you’ll coach, mentor and develop our Mortgage Services Operations Officers as they prepare and validate Residential home loan applications for both new and existing customers in readiness for the Credit Assessment team. You’ll be responsible for the day-to-day leadership of the Mortgage Services team, embedding a high-performance culture and delivering market leading service to our brokers and customers.Are you ready to make a difference?What you’ll do

• Lead an operational Application Capture team including developing and maintaining a high-performance culture (up to 17 staff).
• Act as a subject matter expert for Application Capture and other supporting tasks for Residential Mortgages. This involves implementing clear procedures, working with internal business stakeholders to identify, prioritise and implement improvements and ultimately drive market leading customer service, safe and efficient processes.
• Support the development and building of multi process capabilities within our Mortgage Services Teams.
• Support and provide Subject Matter expertise for process reviews and projects across ING.
• Operate within the ING service delivery guidelines to ensure that all credit applications are completed within the deadlines as set to meet optimal business outcomes.

What we’re looking for

• Strong Team Leadership experience, preferably of a team with a similar size.
• Proven experience in Residential Mortgage Lending processes, ideally with a sound understanding of operations.
• Exposure to automation and innovation projects within mortgages will be highly regarded.
• Awareness of Operational Risk Management.
• Excellent coordination and communication skills to confidently liaise with internal and external stakeholders.
• Excellent working knowledge of all relevant banking legislative and privacy regulations
• Sound experience in the use of multiple IT Platforms and multi-tasking capabilities.

What’s in it for you?

• Annual rest day – an extra day of leave!
• Annual impact day – volunteer to have an impact on the community.
• Encouraged work/life balance, with a flexible combination of work from home and work in office.
• Employee Wellbeing Program so that you can be your “Best You.”
• Parental Leave of up to 20 weeks paid leave to eligible employees.
• Free onsite parking at our Wyong office with great facilities nearby.
• Discounted ING Home Loans and Health Insurance.
• Drop everything and learn with over 16,000 professional and personal development courses to choose from.

Discover what our people have to say about working at ING:Applications will close on Tuesday, the 9th of April – don’t miss out and apply today!About UsAt ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.Sound like the kind of place you’d feel at home? We’d love to hear from you.(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)Still in two minds?At ING, we know that diversity drives innovation. Research reveals that 60% of women and underrepresented groups may pause at this stage, even after starting their application. Don’t miss out on the opportunity to bring your unique perspective to our team - submit your application today!Need more?
Contact Sabrina Huynh,