Team Leader (Operations)

My Guardian is dedicated to delivering the most compassionate and loving Home Care services. From assisting with daily activities to sharing joyful moments, we're here to offer you quality support and care. At My Guardian, you’ll find a family, dedicated to going above and beyond with their love and compassion and MAKING LIVES BETTER.

An exciting new role has become available within our My Guardian family in the position of Team Leader. This is a permanent full-time opportunity based in our Head Office located in Revesby.

Operating in a fast paced and dynamic environment, you will be involved in and overseeing all operational functions delivered by Aged and Disability Support Services.

About the role:

• Work closely with our Head of Operations to manage workplace operations. The role will be split into 70% operations and 30% strategy
• A genuine blend between consultation, advisory, administration and partnerships (with our valued clients, family members and employees) 
• Be the first point of contact for all SIL queries and projects 
• Work closely with the Leadership Team
• We are seeking an incumbent who is not afraid of administration, able to "roll their sleeves up" and have a genuine positive and "can do" attitude
• This role attracts growth and decision making opportunities in line with the vision and progression of My Guardian 

Key responsibilities include but not limited to:

• Manage and lead the day to day operations of your team including the recruitment, training, induction of our support workers and nurses
• Manage and oversee client rosters
• Provide leadership, support and mentoring of the team ensuring high quality service delivery of programs for clients and their families in accordance with contractual and funding requirements
• Prepare annual performance review of the team and revaluate processes
• Ensure excellence in client service delivery leading the way in Age and Disability support services
• Managing the assessment of clients care, implementing care plans and successfully on-boarding new clients
• Developing exceptional relationships and collaborate networks within relevant stakeholders internally and externally
• Manage client service feedback and ensure feedback process is addressed
• Ensure all documentation, procedures and reporting meets relevant guidelines and legislation
• Maintain and encourage a safe work environment in accordance with the Occupational Health and Safety legislation

You will have:

• Minimum three years’ experience managing a team
• Strong leadership skills with experience in building, managing, and training people at all levels
• High level interpersonal and communication skills to engage with a broad range of internal and external stakeholders
• Strong attention to details with excellent time management and organisational skills
• Strong team player and relationship building skills
• Bachelor's degree
• Experience in Change Management
• Excellent interpersonal skills
• Ability to work in a fast-paced environment and meet tight deadlines 

Work Culture:

• Fun, friendly and interactive team 
• Work well and integrate with other departments 
• Work in a team and independently; balance is key
• Friday drinks at 3pm
   

If this sounds like the perfect opportunity for you, we would love to hear from you.

NOTE: only successful candidates will be contacted