Team Manager Estate Settlement Services

See yourself in our team
Contact Services, Estate Settlement Services are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement Services Processing Teams. This involves being the concierge between Branch and informant during a new deceased notification process; and assisting callers on existing estate matters.
Our customer value proposition is ?Simply and Safely Meeting Our Customer?s Needs-Brilliant When It Matters?. As an Estate Settlement ServicesTeam Manager you are expected to bring these words to life and coach your Team to provide high levels of empathy and emotional intelligence during interactions whilst adapting communication style to different demographics and stakeholders.
About you
As a Team Manager, you will be a passionate People Leader with Contact Centre Leadership exposure. You will have demonstrated experience working with a Team that deals with vulnerable individuals, with the ability to ... Click here to view more detail / apply for Team Manager Estate Settlement Services