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SalaryAbout Hyatt
At Hyatt Hotels Corporation, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
Hyatt is a leading global hospitality company offering 20 premier brands. Our portfolio includes more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents.
Our Purpose: We care for people so they can be their best.
Our Vision: A world of understanding and care.
Our Mission: To deliver distinctive experiences for our guests.
Our Values: Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing
To learn more about us, please visit .
Hello, we are looking for you!
The Role:
Welcome to the role of Team Manager
Be part of the Hyatt Family and start your career as a Team Manager at the Global Property & Guest Services (GPGS) in Melbourne.
As a Team Manager, you will lead a team of frontline Guest Services Associates and is responsible for the day to day performance of team members. This Manager assists the Site Director with coaching and mentoring Reservation Sales Associate in their daily work responsibilities, guiding them and enabling them to achieve their personal KPI goals and targets. This leadership role represents and embraces Hyatt’s vision of Care – ensuring colleague wellbeing and helping our colleagues to get better each day so they can be successful in both their work and personal lives to make a positive difference in others. This role is required to perform on a rotating roster including weekends and public holidays.
What You'll do:
- Manage the day to day performance of the Team, motivate, support, coach and guide team members to deliver superior performance in sales and service.
- Be responsible and accountable for team performance and productivity, including business KPIs.
- Partner with Workforce Management to ensure resources are available and optimally used so that services are delivered to expected standards.
- Build the culture and foster a team environment that lives Hyatt’s purpose of care. Be the role model for Hyatt’s leadership behaviors in showing empathy, practicing wellbeing, inclusion and embracing diversity.
- Create an environment where learning is valued and encouraged. Work with individual team members to develop improvement plans, focusing on behaviors that will impact personal and team results.
Who We're Looking for:
- Minimum 3 years experience in a leadership role, directly managing teams in customer service/contact center, operations/hospitality related field
- Demonstrate progressive career growth and pattern of exceptional performance
- Excellent organizational abilities are necessary to ensure effective performance.
- Fluency in English is necessary and fluency in Bahasa is a plus!
- Full working rights in Australia is required.
- Convenient location in a modern and spacious office in Docklands!
- Full-time permanent role
- Flexibility
- Career development and training
- A chance to work for an International corporation
With enriching work comes amazing rewards! Just some of our associate benefits include:
- Complimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)
- Discounted accommodation rates for associates as well as friends and family
- Food and Beverage discounts at Australian-based Hyatt properties
- Learning & Development opportunities
- Discounted Gym and hotel facilities
- Referral incentives for new colleague recommendations
- Be part of a fun, engaging and caring work environment.
This is a unique Hyatt opportunity, so if you’re looking for your next career challenge and are keen to make a difference then hit 'apply' now and submit your resume.
We Embrace Everyone
With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.
