Team Support Officer Infringement Services (Pool)

The Opportunity

In July 2024, infringement management processing and customer service will transition from the Western Australia Police Force to the Department of Transport.

The Department of Transport (DoT) has some unique opportunities for new Team Support Officers to join our Infringement Services Team.

In this important newly created role in our Infringement Services Area you will support the Team Leader and Manager in the daily supervision of the team. You will monitor and report on the day-to-day workflow and performance of the teams implemented strategies to ensure team targets, goals and key performance indicators are achieved. You will also undertake quality assurance audits and identify training needs; and provide subsequent follow up, to ensure continuous improvement across the team. 

As a Team Support Officer, you will assist in the resolution of escalated technical, customer service and legislative issues. This is an opportunity to demonstrate your attention to detail as you analyse and interpret data to assist the Infringement Services team.

As part of the transition of Infringement Services from WA Police to DoT you may be required to work from either Midland Infringement Management and Operations or DoT's Innaloo Tassels buildings for the period April-June 2024. Positions will be located at Tassels place in Innaloo from 1 July 2024.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contactDeon Bost, Team Leader on 0413 476 ***.  

There are numerous full-time permanent vacancies available.

About you

·        Passion for providing excellent customer service.

·        A genuine love for helping people and solving complex problems.

·        Demonstratable great team supervisory abilities.

·        Analyse and interpret data and information.

·        Work well with technology and efficiently operate a range of computer systems.

·        Thrive in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to suit customer needs.

·        Maintain a high level of service delivery to meet client demand, dealing with complex, contentious and sensitive enquiries.

Please ensure you complete, sign and scan the Integrity Check Consent Form (refer attached) and submit it along with your application (the Integrity Check Consent Form is not required for current WA Police Force employees).

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only.

We require you to submit:

1.    A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and

2.    A covering letter (maximum 2 (2) pages) outlining your relevant experience and what you can bring to this role. It is important to note that your cover letter should be tailored to clearly outline that you possess transferrable skills and experience relevant to the advertised role. Your ability to demonstrate this will be a key factor in determining whether you are suitable.

3.    The CV must also include the names and contact details of two (2) referees who can comment on the applicant’s ability to satisfy all the Essential Work-Related Requirements. Applicants should nominate at least one immediate (most contemporary) supervisor/manager unless exceptional circumstances exist.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. 

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.