Address1x Full Time Permanent Position
1x Full Time Fixed Term Position - September 2025
Band 6 - Salary Range $92,304 - $100,516 per annum + 11% Super + ADO
Salary offered will depend on level of skills and experience.
About Melton City Council
The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.
We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.
The Opportunity
At the Melton City Council, we strive to create a vibrant and liveable city accessible to all. The Innovation & Transformation department contributes to this vision by transforming Melton City Council service delivery to achieve operational excellence, build community trust and enhancing citizen experience when engaging with council services.
As the Technical Analyst, you will be part of a team dedicated to serving Council staff's information technology support needs. Your combined technical and analytical skills will ensure that technology issues are analysed and remediated.
Key Responsibilities
- Provide support to the current business information systems for enhancements, patches, and upgrades, including testing, issue resolution, and deliver end-user support and training to subject matter experts with regular supervision.
- Identify and mitigate risks to performance, security, continuity, and availability of information systems, resolve significant technical issues, and assist the service desk in providing effective customer and end-user support subject to regulations and policies.
- Investigate and identify the root cause of incidents or IT service delivery problems and develop plans to remediate these issues and provide input into the development of policy.
- Maintain research, configuration, and operational documentation, and share knowledge about solutions and services proactively and provide formal input into policy development.
- Manage the IT Change control process to execute all changes in a controlled manner, including standard and emergency change procedures.
To view the Position Description, click here.
About you
To be successful in this role you will have the following:
- Tertiary qualification in an Information Technology related field with relevant experience or a less formal qualification with substantial experience working within a medium-sized corporate environment in the field of information technology.
- Understanding of Systems Development Life Cycle (SDLC) and Agile Methodologies.
- Experience in addressing and resolving L2/L3 service incidents, working with vendors to determine and fulfil small work packages such as product upgrades, vendor patches, applications, and server investigations.
- Experience with identifying the root cause of incidents or IT service delivery problems and developing plans to remediate these issues.
- A current valid Victorian driver's licence.
Culture and Values
Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.
We are Vibrant MELTON. Our values are:
- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture
Benefits
There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year
- 4 weeks and 2 days annual leave (As of 1st of July 2024 will increase to 5 weeks)
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave (Super is paid during parental leave)
- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms
How To Apply
If you require further information about the position, please contact SK Monjur Ali, Senior Support Technical Analyst on 9747 5937.
Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.
To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.
All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.
We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.
Applications close 11:59pm Wednesday 29 May2024
