AddressWe are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.
Every day our all-Australian team deliver exceptional service and outstanding Technical Support to our 250,000+ customers who choose us for their domain names, website hosting and digital marketing.
Over the past fourteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.
The positionAs a Technical Helpdesk Engineer, you will be a valued member of the front-line team who assists our customers with their technical questions.
An average day may include any or all of the following tasks:
- Answering calls, live chats, and/or emails from customers
- Performing Linux and cPanel server administration and troubleshooting
- Diagnose issues with domain names
- Monitor and respond to service alerts
This is a permanent full-time position on a 24/7 rotating roster with five weeks of annual personal leave and two weeks of sick/carers leave.
The right person (is it you?)As this is usually an entry-level position, previous experience is not a requirement as we provide six weeks of comprehensive training to successful candidates.
To be the best in this role we are looking for people with the following attributes:
- A passion for technology (cyber security, gaming, PC building, etc.)
- The ability to absorb information and learn quickly
- Efficient problem-solving skills
- A positive attitude towards our customers and service delivery
- Attention to detail
Any previous experience in the following areas would be highly regarded:
- cPanel (WHM)
- Domain names
- DNS
- CloudLinux and CageFS
- KVM virtualisation
Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of South-East Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.
Some of the complimentary perks include:
- A weekly selection of delicious meals is prepared in our on-site kitchen for breakfast and lunch
- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit
- A drink fridge loaded with an assortment of soft drinks, juices and water
- A fully equipped private gym with access to our personal trainer
- Barista-made coffee and tea are delivered to your desk
- A team wellness centre featuring an 85” 4K TV, loads of streaming services, and multiple gaming consoles
- A Wheel of Rewards for recognising outstanding contributions to the company
- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis
- Regular social events with your team and the whole company
- And the best end-of-year celebrations of any company in our industry!
We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.
Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.
If this sounds like you, submit your application today and we look forward to speaking with you soon.
