Technical Support Analyst

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

We have two new opportunities for Technical Support Analyst’s to join our Melbourne team on a 6- and 12-month fixed term arrangement.  These backfills are due to internal secondments and people being given an opportunity to move into different roles.   You’ll work as part of the Technical Support team in the provision of end user Technical Support and leverage remote support technologies to support our customers. Participating in remote and onsite deskside support across Bupa APAC. All services are to be provided in accordance to agreed service level targets, risk, governance & compliance standards. You’ll deliver the co-ordinated and timely provision of end user support, through remote technologies, or as required, through onsite support. 

Part of the role is to manage the walk-up Tech bar located in our head office hence excellent customer services & communication is essential. 

To be successful in this role you’ll need:

• 2 to 3 years exp in a similar role 
• Demonstrated technical knowledge across a broad range of technologies, including Windows 10 based PCs and laptops in a networked Windows AD environment, ServiceNow and MS Office applications. 
• Proven experience in building, deploying and supporting PC images, SCCM, as well hardware and configuration support 
• Familiarity and experience with ITIL based processes. 
• Demonstrated customer service skills with strong written and verbal communication skills 
• Proven problem solving and analytical skills with strong multi-tasking ability 
• Planning & Organizing: Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organizes resources needed to accomplish tasks; Monitors performance against deadlines and milestones 
• Relating and Networking: establishes good relationships with customers and staff; builds wide and effective networks of contacts inside and outside the organisation; relates well to people at all levels; manages conflict 

What’s in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect, and consider everyone, knowing your difference will make the difference.

• Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as Bupa services such as Dental and Optical
• A ‘People First’ wellness program – SMILE. Provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides, and product discounts. You will feel happier & healthier for working at Bupa!

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application. 

"NO AGENCIES PLEASE"