Technical Business Analysis Specialist

Employment Type

Permanent

Closing Date

15 Apr 2024 11:59pm

Job Title

Technical Business Analysis Specialist

Job Summary

As a Technical Business Analysis Specialist, you thrive on collaborating with your team and providing valuable input to support stakeholders and team members to deliver technical analysis and research that enables successful business initiative/mission design and delivery, and ongoing technical capability operational performance.

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.

Here's what you can expect from us

• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn 'on the job' and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

Make a Difference

As a Technical Business Analysis Specialist, you thrive on collaborating with your team and providing valuable input to support stakeholders and team members to deliver technical analysis and research that enables successful business initiative/mission design and delivery, and ongoing technical capability operational performance.

Key Responsibilities

This is how you will bring the purpose of your role to life:

• Provide input into technical impact and gap analysis, design, and research, working as part of a technical capability team in one or more missions to enable mission design and delivery, and as part of capacity planning and lifecycle management activities.
• Support the team and the diverse stakeholders (product owners, solution designers, and architects, as well as component teams' DevOps engineers, testers, and technical writers) to analyse business needs, develop and document both functional and non-functional model workflows, model data, and clarify business rules and acceptance criteria to enable capability teams to successfully deliver value and mission epics.
• Support the team and product owner to apply analytical thinking during iterative analysis, development, and testing activities, to provide input and anticipate and resolve issues in the identification, reporting, and closing of gaps in acceptance and feasibility.
• Support the team and product owner to break down work into epics, features, and stories, and specifying acceptance criteria, when working in agile teams, to enable effective planning and delivery of work, when working in agile teams.
• Apply sound technical skills in specific functional or technical domains for assigned technical capability teams to drive solution development and/or resolve problems within the team.
• Support the team to define and measure delivery and operational performance metrics and provide input to the wider team for capability performance, growth, and learning.
• Use your communication skills to contribute to gain buy-in and input from stakeholders and teams, into continuous improvement, and ways of working.
• Attend daily stand-up meetings and talk about proposed deliverables for the day including any blockers and risks.
• Meet with stakeholders in order to elicit technical requirements for a new feature/service.
• Work closely with the product owner, solution designers, and architects to discuss new
• technical requirements and ensure there is a technical solution that meets the technical requirements.
• Write user stories and acceptance criteria in Jira and add technical documentation and some workflows to the mission's Confluence pages.
• Meet with the team's scrum lead and developers to discuss user stories in plan or in progress.
• Work with the developers so the requirements are fully understood and answer any questions they may have.
• Do light testing of requirements with developers.
• Attend a retrospective workshop to discuss what has been working well and what could be improved in the team over the last sprint.

About you

To be successful in the role, you'll bring skills and experience in:

Essential skills

• Requirements analysis: Understanding and documenting stakeholder needs to define product features.
• Stakeholder management: Identifying and engaging with individuals or groups to meet their needs and address conflicts.
• Process mapping: Visualizing and understanding steps in a system to improve efficiency and reduce errors.
• Data analytics: Examining data to uncover insights for informed decision-making.
• Agile practices: Project management principles that prioritize flexibility and collaboration.
• Problem-solving: Identifying and evaluating solutions using analytical thinking and decision-making skills.
• Communication: Effectively conveying information through spoken and written means.
• Workshop facilitation: Leading collaborative workshops or meetings to gather input or make decisions.
• Commercial acumen: Understanding business principles and practices.
• User story writing: Defining product features from a user's perspective.
• Presentation skills: Delivering information effectively using visual aids and persuasive communication.
• Collaboration: Working effectively with others in a positive and inclusive environment.
• Strategic thinking: Analyzing complex situations and making sound long-term decisions.
• Influencing: Persuading others to adopt a certain course of action.
• Negotiation: Reaching mutual agreements through discussion and compromise.
• Prioritization: Effectively managing time, resources, and tasks by ranking importance or urgency.
• Highly desirable experience/skills
• Experience in SDLC (Software Development Lifecycle).
• Knowledge and experience in Operations Support Systems (OSS) / Business Support
• Systems (BSS) is highly desirable.
• Proficient in Jira and Confluence
• Exposure to DevOps.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit

www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact

Recruitment Start Date: 18/03/2024

Recruitment End Date: 15/04/2024

Remuneration Ranges: $98,000 - $147,400 AUD Annual