Technical Consultant - Itsm/Servicenow

Cleared are working in collaboration with a dynamic and expanding IT Services and Consulting firm based in Canberra, and we're seeking a NV1 Technical Consultant - ITSM/ServiceNow.

The client itself specialises in cutting-edge integration technology that links all IT management systems, spanning both cloud and on-premises environments, fostering a cohesive unified setting.

This role demands a substantial level of system administration expertise coupled with in-depth knowledge of ITIL service management processes and functions. Exceptional customer service skills are a prerequisite for this position.

Responsibilities include:

• Proactive engagement and communication with key project stakeholders, along with coaching and mentoring junior ITSM staff.
• Identifying, clarifying, defining, and documenting business requirement specifications.
• Maintaining up-to-date knowledge of ServiceNow Platform features and functionality.
• Participation in software development sprints using the Agile SCRUM Method.
• Implementation, administration, and support of ServiceNow.
• Configuration of ServiceNow applications, workflows, reports, dashboards, and portals.
• Configuration of APIs, connectors, web service applications, data transformation, and MID servers.
• Participation in system go-live activities and early life support.
• Identifying, documenting, and communicating "Lessons Learned" during all engagements.

Desired qualifications and skills:

• ITIL V3 or V4 foundation or a proven comprehension of ITIL principles and practices in a day-to-day IT environment.
• Technical root cause analysis experiences within incident and problem management.
• Continuous improvement in business and system processes, accompanied by documentation and/or training artifacts.
• ServiceNow (CSA, ITSM Implementer).
• Desirable experience and/or exposure in:
• Participating in IT emergency event situations (Major Incidents).
• Linux OS scripting and general knowledge.
• Prince2.
• Agile methodologies.

The position is based in Canberra and is an Onsite role. Candidates must be Australian Citizens with a current NV1 clearance minimum. The role requires obtaining and maintaining an Australian Government NV2 security clearance.

Successful candidates must be vaccinated against Covid-19 for the safety and wellbeing of our people and customers.

If you are interested in this opportunity, contact Daniel on:

M: 0424 906 *** | E:

At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.