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SalaryVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
Team Summary
The Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability.
In Australia, New Zealand and the South Pacific, Managed Services is the execution arm of VCA. Our teams (also known as squads) are embedded on client sites; leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda, effectively becoming the enablers and trusted strategic advisors for our clients.
What a Technical Delivery Lead does at Visa:
As the Technical Delivery Lead, you will lead and oversee a delivery squad of software engineers. Your team will work within one of our key issuing partner's environment helping them to deliver digital capabilities which enable best in class customer experiences for their end users.
You will:
- Lead and oversee the end-to-end Client Delivery Programme
- Lead recruitment of the team of 6 resources
- Build strong relationships with clients to deeply understand their business and challenges
- Identify and solve both client and internal challenges to help us execute efficiently and effectively
- Build strong relationships with internal stakeholders and liase with cross functional teams to identify delivery support required and create recommendations on resource model to achieve desired outcomes
- Manage stakeholders in complex environments and at senior levels - across the client and Visa
- Bring subject matter expertise across diverse range of payments topics
- Playback results and success of programme to clients, leading to renewed contracts and programme extensions
- Document processes, key learnings and best practices in artefacts that can be reused across the team
- Be a strong people leader ensuring you get the best from your team
This role will support a key client in Australia and will help to scale our Managed Services capabilities supporting Visa's ambition of diversifying our revenue. Managed Services is an emerging, fast growth, focus area for the Visa business globally.
This role will support one of our most strategically important issuing clients in Australia and will be responsible for delivering significant improvements to their digital consumer banking and payments experience. If you are a trailblazer, this is the role for you. We need a leader to establish a strong team, set the vision for how we will deliver value to our client and develop the best practice template for how we expand this Managed Service offering in Australia, New Zealand and across Asia Pacific.
Key Competencies:
- Active Contributor to Team Success - Actively participating as a member of the Managed Service Leadership Team. Makes suggestions for achieving team goals or performing team functions; provides necessary assistance to remove obstacles to help the team accomplish its goals.
- Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
- High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others' thoughts and actions.
- Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved; redirects energy into related achievable goals if appropriate.
- Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).
- Driving Execution - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative; adjusts activities or timelines as circumstances warrant. Uses the tools and processes to optimally drive the desired outcomes meeting client's and visa's objectives.
- Solution-mind set - Applying creative problem-solving techniques and championing a client-first approach to solutioning when opportunities and challenges arise to meet specific business objectives. Employs a structured approach to a problem with a holistic view. Strives to research and investigate to ensure the solution is future proof.
- Business-Technical Translator - Translates complex technical specifications into well-defined business concepts, showcasing the impacts and implementation considerations to develop and deliver solutions for the client.
- Motivated by delivery and with a high attention to detail
- Technically minded people leader with experience leading technology delivery teams with diverse resources and skill sets
- A proven track record of delivering projects to time, within costs and to the highest quality
- Deep experience in managing complex projects
- Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
- Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization
- Excellent communication and presentation skills, including strong oral and written capabilities
- Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
- Experience in and passion for payments
- Strong commercial acumen, with experience in working on business/value cases that prove ROI
- Excellent client engagement and relationship management skills with a collaborative approach to stakeholder management
- 5 - 10 years experience leading and/or overseeing project delivery
- Deep understanding and empathy of customer needs and commercial drivers
- Technical competence to be able to communicate with a wide range of stakeholders -architects, UX practitioners and the development team essential
- Working in Agile environments is valuable, specifically the Scrum framework
- Able to keep pace with emerging technologies and genuine desire to be across new product designs and user experience trends
- Experience of presenting in person and remotely to a range of stakeholders at all levels of an organisation is desirable
- Consumer banking, finance and/or payments experience desirable
- Experience with Financial Institution/Banking digital product development
This role will play a critical role in helping to architect Managed Services, a new business line which is in high demand from our clients. Once established in our initial clients, this role will support the scaling of these services across Australia and New Zealand, and through other markets in AP. Initially this role will lead and oversee a significant strategic project that will help solve some of our client's most important challenges.
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Qualifications
- 5 - 10 years experience leading and/or overseeing project delivery
- Deep understanding and empathy of customer needs and commercial drivers
- Technical competence to be able to communicate with a wide range of stakeholders -architects, UX practitioners and the development team essential
- Working in Agile environments is valuable, specifically the Scrum framework
- Able to keep pace with emerging technologies and genuine desire to be across new product designs and user experience trends
- Experience of presenting in person and remotely to a range of stakeholders at all levels of an organisation is desirable
- Consumer banking, finance and/or payments experience desirable
- Experience with Financial Institution/Banking digital product development
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
