AddressHow will I help?
This role is part of our EmPower Up return to work program, created for people who have had career break of 2 years or more and are now looking to return to the workforce.
Your role as a Technical Lead will be responsible for anticipating issues and problems that may impact the Westpac Group’s performance. Together with other members of the support team, you will create intellectual frameworks for the future and articulate the connection between the framework and its application across the organisation. This role will develop solutions that reflect the organisation’s value chain between the delivery of service and the customer.
Your role will include:
- Conduct system maintenance, including implementation of business recovery, disaster recovery and continuity plans and conduct resolution of incidents and problems to ensure systems operate as required.
- Provide the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
- Participate in 24/7 on-call rosters to provide immediate application support in the event of a service disruption or issue and enable the achievement of service availability and service level requirements.
- Engage with and influence development teams working on system change to ensure operational readiness dimensions meet required standards to maximise stability following system change.
- Execute change and continuous improvement initiatives to enable proactive identification and resolution of root causes for application problems and incidents.
- Monitor system performance against SLAs and investigate and report any discrepancies and/or business impacts to the affected business unit.
What’s in it for me?
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is of creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.
What do I need?
- At least 5 years in a technology development or Technology support role (s) such as Technology Production Support, or in Software Development.
- The skills that are considered valuable to the success of this role include: Deliver effective solutions and business processes to provide BAU and project support for customers’ requirements and objectives.
- Expert knowledge of UNIX commands & shell scripting and/or constructing Splunk queries
- Experience in Monitoring & Health-Check of UNIX based environments including Oracle database/IBM MQ Series.
- Support of Prod/non-Prod environments on High Availability and Disaster Recovery
- Diligent and proactive in finding and resolving issues.
- Professional and deadline driven.
- Experienced in working with a diverse range of people (e.g., front office, back office, Finance, Infrastructure, Compliance, Risk);
What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits. With us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility and one where everyone belongs.
How do I apply?
Start here. Select the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au
