Technical Manager - Eligibility

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• Join a supportive and experienced team which embodies our GB culture 
• Grow with GB! Industry leader in providing career development opportunities for its people 
• Flexible and hybrid working arrangements including Work from Home 

About the Role

As a Technical Manager in our Eligibility team, you will support the eligibility function in a variety of ways including undertaking Post Decision Reviews (PDR’s), liaising with stakeholders by providing clear technical advice on initial liability decisions whilst also providing technical support to our broader eligibility officer group. In this technical leadership position, you will be responsible for reviewing, drafting and endorsing your own decisions and at times whilst also supporting our Eligibility Entitlement Specialists with Day 28 Decision Endorsements on an as-needs basis. 

This is a newly created opportunity where you will be able to put your problem solving, investigative and technical skills to use each and every day – no two claims are the same! You will be joining a team dedicated to continuous improvement and providing opportunities to its people – it is an exciting time to join the Eligibility team at GB! 

Your responsibilities will include: 

• Being responsible for the Post Decision Review (PDR) process as part of the overall Eligibility function by reviewing decisions and drafting, reviewing and issuing notices
• Assisting with determining liability for claims of a complex nature within the designated 28-day claims determination timeframe  
• Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria 
• Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice by our broader teams of claims experts  
• Reviewing and endorsing Date of Injury for new claims received into Eligibility team
• Providing support to Eligibility Entitlement Specialists during busy periods by assisting with endorsement of final liability decisions relating to work cover claims
• At times, supporting with issuing of notice pertinent to reallocated claims with decisions due where Eligibility Officers require extra support

We’re looking for a Workers Compensation expert who also has:

• High level of workers compensation claims experience or demonstrated experience in a similar role is essential to your success (ideally in Eligibility, however all areas of Workers compensation will be considered)
• Experience in client service role
• Knowledge of general business and administrative practices
• Excellent knowledge and application of the Accident Compensation Act 
• High level of analytical skills, attention to detail, and critical thinking
• Coaching and mentoring skills and experience 
• A motivated disposition, with a passion for delivering quality outcomes for your customers

To apply

If this sounds like your new career– we want to connect! Click on Apply now.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.