AddressAdministration and Customer Service Support Officer (Technical Officer Security and Access Control)
- Permanent full-time, 35 hours per week – core hours 8.30am to 4.30pm Monday to Friday
- Salary between $71,952.48 - $77,887.62 + 11.5% superannuation
- Generous leave provisions
About us:
We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, let’s get something started!
About the role:
The primary focus of this role is providing customer service to internal and external stakeholders. You will be responsible for processing CCTV download requests, programming and issuing security access cards, issuing keys to Council’s facilities and parks/reserves, arranging security guard services, producing access reports, checking and processing invoices and proactively troubleshooting issues with security systems and Access cards.
The successful candidate will demonstrate the following key skills and attributes:
- Exceptional telephone manner and customer service skills.
- Current NSW class 1E, 2B, 2C security licence or willingness to obtain within 3 months of employment.
- Sound knowledge of Security and Access Control systems would be highly regarded
- Sound knowledge of CCTV video management systems would be highly regarded
- Ability to participate in a 24 hour 7 day per week out of hours rotating on-call roster. Please see below for more details about on-call.
- Excellent interpersonal, oral and written communication skills.
- High level attention to detail.
- Advanced problem-solving skills.
- Commitment to living our values of respect, integrity, trust, teamwork and optimism.
About On-Call:
The on-call officer provides remote assistance via laptop and mobile phone to internal and external stakeholders. No in person attendance is required outside of core working hours. On-call is shared between members of the team and is allocated in a flexible and fair way. When on-call, a daily allowance is paid and further remuneration for time spent performing on call duties.
As a member of our friendly and passionate team, you’ll receive the following benefits:
- Permanent full-time, 35 hours per week
- Salary between $71,952.48 - $77,887.62 + 11.5% superannuation
- Flexible work arrangements
- Generous leave provisions
- Generous professional development opportunities
- Security systems training and subsequent certification
- Staff car park
Key contact: For further information on this position please contact Jane Harris, City Safety Coordinator, on 4645 4680.
Applications close: Sunday 14 July 2024.
Sound like you? Apply now!
Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.
Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.
