AddressAbout the role
We are looking for client-centric customer service professionals to work in our centralised hub, the AFSA Service Centre (ASC), to action our incoming emails and phone calls from our internal and external stakeholders and clients yielding requests around bankruptcy administration and debt agreements.
This role requires you to respond promptly to client enquiries through our service delivery channels and ensure the provision of accurate and timely information. You will assess client applications and process documents in alignment with relevant policies and guidelines and will work with professionalism to meet client needs, aiming for first-contact resolution while maintaining the highest levels of customer satisfaction.
To be successful in this role, you will have desirable experience operating with sensitivity to aid individuals navigating extenuating circumstances. Integrity and attention to detail are paramount to perform in this role, while adaptability and resilience are also necessary. Successful applicants will also strive to achieve both individual key performance indicators and collective team objectives.
What we offer
We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential, and encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disability.
AFSA offers a competitive salary plus generous superannuation with employer contributions of 15.4%. We encourage every employee to balance their family commitments and personal interests with flexible working options.
Eligibility
You must be an Australian Citizen to be eligible for employment with AFSA and be willing to undergo and maintain a security clearance to the level of Baseline Vetting as a condition of employment.
To satisfy character requirements all prospective AFSA employees must undergo a police records check. Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment.
How to apply
Applications for this vacancy must be submitted online through the AFSA Careers Portal, and close at 11:59 PM AEST on Sunday 30 June 2024.
Shortlisted candidates may be invited to complete testing prior to being invited to an interview. The assessment used is called Emotify and is an ability-based measure of emotional intelligence that assesses your ability to accurately perceive and understand emotions. It features two engaging, interactive assessments which together take about 20 minutes to complete.
You will need to register to the AFSA careers portal if you are accessing it for the first time and will receive a confirmation email with a link to do so. Please check your junk folder if you don't see this email in your Inbox. The registration process only needs to be completed once. After you have confirmed your registration, you’ll need to:
Click the 'Apply' button which will open the AFSA careers portal,
- provide evidence in the education/qualifications section of your application, if applicable,
- complete a short mandatory questionnaire,
- attach your resume and a one-page pitch telling us how your education, skills, knowledge, and experience make you suitable for the position.
- provide contact details of at least two referees, one of which must be your current or most recent manager, and
- ensure that all mandatory fields (marked with a red banner) are completed.
- RecruitAbility applies to this role.
*A merit pool of suitable candidates may be established and used to fill similar vacancies either on an ongoing or non-ongoing basis.
In the event your application is incomplete, it will not be assessed by the selection panel.
If you need adjustments and assistance to participate in the recruitment process or would like more information about the position, please contact ***********@dfp.com.au.
We look forward to receiving your application.
