Address About us
selectability is a not-for-profit charity committed to improving mental wellbeing and contributing to suicide prevention across regional Queensland.
We provide and coordinate NDIS supports, offer clinical services and deliver government funded mental wellbeing, carer and youth support programs.
We are one of the largest providers of mental health services across our diverse footprint – extending from Cairns to Rockhampton and Palm Island to Mount Isa … and growing.
Our focus is always the individual and their goals and aspirations.
Our values
At selectability our values define what we stand for and how we work.
We value:
Commitment... Consumers, their goals and their rights are everything
Accountability... We take responsibility for our actions
Compassion... We understand and care deeply about our consumers
Respect... We acknowledge that everyone is different and promote equal human rights
Integrity... We do the right thing even when no one is looking
Innovation... We believe that every day is an opportunity to improve
Positivity... We engender courage and passion for a better future
About the role
Reporting to the Chief Financial Officer, the Technical Operations officer contributes to the operations of business process, mobile time and attendance and claim generation.
This role has no direct reports and will be responsible for working with staff across the selectability footprint to achieve agreed operational outcomes. The Technical Operations Officer position entails a broad scope and can be deployed across selectability projects as either a lead-role or support-role capacity. Given the scope inherent to the role, the Technical Operations Officer is expected to demonstrate a broad understanding of industrial and regulatory requirements that impact the organisation and its subsidiaries.
The role is full-time and based in Townsville
Main duties:
The Technical Operations Officer’s key responsibilities include, but are not limited to:
helpdesk function for all TRACCS users
review, process and correct errors that are reported
data processing such as portal uploaded process and mileage process
review the pay checking process and action any concerns
update and maintain records, materials and databases as required
ensure efficiency and compliance to company policy
identify improvements to existing processes
About you
To be considered for this rewarding role you must
experience in general administration
experience in TRACCS (Highly Desirable)
experience in the mental health, aged care and/or suicide prevention sector
be available to travel across the selectability footprint from time to time
ability to work creatively and detailed orientated
ability to work as part of the cohesive team and autonomously with minimum supervision
capacity to build and maintain relationships with diverse people over the phone, in person or through written/ electronic communication
must be a team player
You will also need:
a current minimum P1 "C" class Queensland drivers licence
a currently registered, roadworthy, and fully comprehensive insured vehicle
a Positive Notice Working with Children (blue card) (or the ability to obtain prior to commencement)
a current yellow card exemption or an NDIS Worker Screening Clearance (or the ability to obtain prior to commencement)
NDIS Worker Orientation Module 'Quality, Safety & You' completion certificate (visit https://training.ndiscommission.gov.au to access this free module). at completion of the course, you will be provided with a certificate of completion which you can forward to hr@selectability.com.au
About the offer
We offer a range of benefits including:
$63,640.20 - $76,272.04 plus super
up to $15,900 FBT salary packaging benefits
50% discounted training via our RTO
flexible working arrangements
career pathways and opportunities for development
employee assistance program offering confidential counselling support for employees
Applying
If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.
If you would like more information please contact Skye Davidson Human Resources – People & Culture on 0417 072 233 or HRCorporate@selectability.com.au
