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Form of workEssential Coffee is one of Australia's leading coffee solution and roasting businesses focused on providing commercial coffee and ice slush systems to businesses of all shapes and sizes, not only coffee retailers but also a range of businesses including service stations, offices, schools, hairdressers, sporting clubs, rsl clubs, hotels, hospitals, aged care facilities and more!
Visit www.essentialcoffee.com.au for more on our story.
ABOUT THE OPPORTUNITY
This Technical Service Administrator position is for someone who is ready to get hands on in assisting our team across our Service, Accounts, Sales & Customer Care departments. The role is a full-time position based in Burleigh heads.
The Technical Service Administrator will play a key role in the following:
- Answering Service Technical calls
- Administration of salesforce technical program
- Coordinating customer calls and service visits
- Assisting Customers with basic service enquiries
- Assisting with Salesforce data entry and job allocation
- Service Invoicing in Unleashed / Xero accounting
- Reconciling Parts Returns and Repairs
- Outbound Calls to schedule Service Technical Runs
- Assist Service Technical Manager
- Travel bookings for the service team
- Data Entry
- Assist with outbound calls to engage existing customers
- Assisting with AR
- Contacting customers with overdue accounts
- AD Hoc Office Duties
Selection Criteria
- Reliable and enthusiastic, with a strong commitment to working in a team
- Excellent interpersonal skills and communication skills
- Very high level of attention to detail
- Ability to act professionally when dealing with difficult customers
- A consistent, professional demeanour that is able to handle fluctuations of work pace
- Accounting program, such as Xero and Unleashed preferred but not essential
- Knowledge of Salesforce (preferred but not essential)
- Intermediate Microsoft office experience
- Excellent understanding of customer needs
- Attention to detail and ability to follow through on task
- Must have drivers license
- National Police Check required or able to obtain one
If you believe you would make a successful candidate for this position and would love to join our team, please apply now!
NO AGENCIES THANK YOU
