Technical Services Engineer
Enoggera location
We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
- Provide operational support for customer deployed networks globally.
- Provide an escalated level 2 support for Incidents and Requests.
- Contribute to Problems, Changes and Knowledge
- Provide 2nd level support to deployed Level1 customer administrators
- Provide 1st and 2ndlevel support to deployed users on global activities, including Operations and Exercises.
- Integrate and collaborate with other customer service providers
- Provide Proactive monitoring and maintenance of infrastructure.
- Provide timely and efficient resolution of incidents and tasks assigned through Customer Incident Management Tools within respective System Health Indicators.
- Engage and maintain effective working relationships with peer group and key internal stakeholders.
- Manage key external stakeholders relevant to the achievement of business objectives, where relevant.
- Leading a team to resolve all assigned incidentstasks within defined System Health Indicators.
- Leading a team to contribute to resolution of incidents, even if not directly associated with Fujitsu tasks.
- Participate in the completion of routine tasks to ensure that environments are maintained to ensure a high level of availability and reliability. This will include the health monitoring, capacity and availability monitoring.
- Leading a team in the identification, diagnosis and resolution of infrastructure-related issues.
- Leading a team in the identification, diagnosis and resolution of endpoint-related issues.
- Update of procedural documentation associated with the support of server components within he Defence environment.
- Liaise with customer and providers including ICT Operations, Service Desk, Service Support and Service Delivery functions, as part of operational support.
- Participate inskill /knowledge sharing with all team members.
Mandatory Qualifications
Good understanding of the following:
- Windows Server 2016/2019
- RHEL
- Complex Server Infrastructure
- Windows10 SOE
- Active Directory Directory Services
- Microsoft Exchange
- Microsoft Skype
- SCCM/SCOM
- SQL2008/2012/2016
- Hyper-V and V-Sphere Virtualisation
- McAfee suite of products (ePO, ENS, App Control)
- NetBackup
- CCNA/CCIE Networking Knowledge
- The use of C4ISRT Military Applications
- Sound leadership skills
- Sound management understanding
- Customer Service Skills
- Strong Social and Technical Mastery
- BAU Support of Deployed Windows/Linux Environments
- BAU Support as a Windows Linux SME
- Change, Configuration and Knowledge Management in support of the above
- Sound understanding of System Security Baselines
- Ability to work on a rotating "on-call" Roster
- Maturity to be exposed to sensitive and critical mission data
- A high level of resiliency
- The ability to Multi-task and an agile manner.
- Desired Experience & Knowledge / Other Relevant Information
- Demonstrates responsiveness to meet internal/external client needs in day-to-day actions
- Strong knowledge of ITIL and its implementation
- Knowledge and demonstrated skills in ITIL compliant Incident Management Tools.
- Knowledge of server hardware and operating systems.
- Proven analytical, troubleshooting and innovative skills
- Ability to work within an environment with prescriptive functional and security procedures and to contribute to the maintenance and development of these procedures.
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs - flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes - so if this resonates with you, then please apply.
PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum NV2 Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).