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At Culture Tech, we help schools and businesses harness the potential of technology to align with their organizational vision. Our focus is excelling at the fundamentals, fostering strong relationships, and cultivating a culture of empowerment and innovation. With teams in Newcastle and Darwin we operate with a strong emphasis on autonomy, quality, creativity, and accountability.
As a Technical Support Consultant, you'll be responsible for providing reliable, high quality Technical Support experiences to our clients. You will understand the needs of educators, students and the various roles within business clients to ensure that they are comfortable and confident using their technology to its highest potential.
We are looking for someone with great communication and interpersonal skills who has a practical and creative approach to solving problems. Your tasks will vary from basic to complex, across many technical disciplines acting autonomously and as part of a team.
• You will work with a wide range of professional stakeholders
• You will have strong communication skills
• You will be able to develop school and business relationships.
• We seek to anticipate our client's needs and create a great service experience.
• We value serving the client and going above and beyond to get the work done.
This role is based in Darwin and will involve frequent work in remote Northern Territory communities. You will need to perform 3 to 6 remote trips per quarter which range between 2 and 6 days per trip. For these remote trips we;
• provide all team members support, training and resources for you to work confidently and safely in community.
• provide a variety of incentives to value remote work which include per-diems, time in lieu and overtime.
We are ideally seeking someone with prior industry experience in a client-facing Technical Support role, both in person and in a helpdesk capacity. However, we may consider exceptional candidates without industry experience.
The following specific experience would be favorable:
• End user support on platforms such as;
o Microsoft 365
o Ubiquiti
o Google Workspace
o Jamf and;
o Enterprise networks
• Designing, deploying and supporting;
o MacOS
o iOS
o iPadOS
o Windows
o Android
o Networks and;
o SaaS solutions.
• Technical project delivery
* An active Working with Children Check (OCHRE Card) will be required as we work in schools and vulnerable communities
We value developing our staff through training, networking, and ensuring you have access to quality technology and tools:
• MacBook Air
• Mobile phone allowance
• Personal development plan to complete technical training, industry certification and accreditations
• Travel allowance + time in lieu
If you are an exceptional candidate with limited professional experience, we will design a training pathway for you to complete during the first 18 months of employment. The position will remain full-time with allocated study time to fast-track your professional development.
We are looking for applicants to share their CV and Referees.
