AddressWe’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
You are a naturally helpful problem solver who works logically to identify the root cause, takes ownership, and works with internal teams to find a solution.
You’ll efficiently manage the clients' needs and expectations to problem resolution and whilst prioritising a busy caseload, you’ll diligently maintain documentation.
Working collaboratively with internal teams, building on and using your product and process knowledge, you’ll ensure our clients have confidence in our products and our ongoing support. Our clients and their business needs will always be our priority.
Day-to-day, you will:
Deliver a meaningful customer experience by providing clear expectations, quality interactions and efficient use of time.
- Work in close collaboration with wider Customer Support, Product & Engineering teams
- Ensure SLAs are met and know when to escalate if necessary.
- Accurately record incident details, troubleshooting and test results.
- Contribute knowledge articles and assist with knowledge sharing across the team.
Your skills and experiences might also include:
Ideally, experience within the recruitment or payroll industry and working with FastTrack360 Software would be considered a real benefit.
- Being able to quickly understand and resolve problems, providing a simple explanation and solution to complex technical issues.
- An ability to proactively manage multiple competing priorities & setting clear expectations in a high-pressure environment
- Strong and effective communication skills, both verbal and written, with a keen attention to detail.
- Being known as a real 'people person', who thrives in a diverse and collaborative team, happy to coach and mentor less experienced team members when the opportunity arises.
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
