AddressAs a L1 Technical Support Engineer, you will diagnose and troubleshoot basic software and hardware problems and escalate unresolved issues for L2 support to appropriate internal teams, e.g., software developers and hardware engineers.
Responsibilities include service ticket registration, monitoring and analysing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support.
Key Responsibilities
This includes but are not limited to:
- Address users' tickets regarding hardware, software, and networking.
- Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery.
- Maintains and administers computer networks and related computing environments.
- Has Hands-on experience in networking, routing, and switching.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Manage file servers and printer servers.
- Manage hardware and software assets.
- Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
- Assist users in connecting to video conferencing applications such as Zoom, Webex, etc.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Conduct remote troubleshooting.
Qualifications and Skills:
- Bachelor's degree in Information Technology, Computer Science, or a related field is required.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Support experience of MFT solution is an added advantage.
- Strong technical skills in troubleshooting Windows operating systems, Microsoft Office applications, and basic networking concepts.
- Excellent communication and interpersonal skills.
You will diagnose and troubleshoot basic software and hardware problems and escalate unresolved issues for L2 support to appropriate internal teams, e.g., software developers and hardware engineers.
To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Elsa Ambrosini on 0452426*** or email: **********@paxus.com.au and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.
